State Patrol Support Analyst – ITS2

As a Minnesota State Patrol (MSP) Support Analyst you will provide help desk support, software deployment, configuration, user support including consultation regarding use and features of MSP software applications, development and deployment of software modifications and enhancements, service restoration, testing, documentation, and resolution of software and hardware related issues. You will also provide support for the applications listed above to district/section computer users at twenty-two (22) separate locations. The emphasis of this position will be on supporting existing MSP applications and hardware but this position will also be responsible for assisting with deployment of other software and hardware utilized by State Patrol staff when requested.

Qualifications

Minimum Qualifications: Candidates must clearly demonstrate all of the following qualifications in their resume: Two (2) years of professional IT desktop, hardware and software systems support and troubleshooting experience. Professional level experience to include all of the following:

Support and troubleshooting Windows 7 or above; Windows Server 2008 or above

Experience with service oriented software such as Altiris

Support and troubleshooting within a LAN environment;

Ability to travel occasionally to other Minnesota IT Services @DPS work locations as needed A Bachelor’s degree in Information Technology or related substitutes for two years of experience, OR a related Associate’s substitutes for one year. **Successful candidate must pass past-employer reference checks and a criminal history verification** **It is the policy of the MN IT Services that all employees submit to a background investigation prior to employment. The background check may consist of the following components: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Employment Reference Check Social Security and Address Verification Education Verification CJIS Fingerprint background Drug screening Driver’s license check Other legally required records checks Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. Preferred Qualifications:

Information Technology, Computer Science or related degree or education.

CompTIA A+ Certification; Network+ Certification.

XML/HTML experience

Oracle DB/SQL experience

Experience supporting enterprise client/server and web-based software applications

Excellent interpersonal and communication skills with both technical and non-technical individuals

Strong analytical and decision-making skills

Application Details

Why work for us

The State of Minnesota IT Services offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, defined benefit pension plan, tax-deferred compensation plan (457), generous vacation and sick leave, and 11 paid holidays each year. In addition, at the management’s discretion, Minnesota IT Services offers flexible work scheduling, telework options, mentorship opportunities, employee recognition and reward programs, and paid training and development. Join Minnesota IT Services now and stay for a career! How to Apply This vacancy is open for bids and all qualified applicants simultaneously. Contractual obligations will be considered prior to filling the position via other means.

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.

Click “Apply” at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to http://www.mn.gov/careers . Contact

If you have questions about the position, contact Cindy Burr at cindy.burr@state.mn.us .

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

It is the policy of Minnesota IT Services to provide reasonable accommodations to qualified candidates and employees. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email careers@state.mn.us . Please indicate what assistance you need. To request an accommodation for an interview, please contact cindy.burr@state.mn.us or contact the hiring manager.