Sr. Risk Manager

Amazon has recently formed the Enterprise Risk Management & Compliance (ERMC) team to centralize efforts to track enterprise-level risks and partner with Amazon’s senior leadership team to identify areas where global risk management and compliance oversight are required. For areas where global coordination is required to manage risk, ERMC establishes: 1) company-wide policies and requirements, 2) oversees programs to mitigate risks, 3) monitors business compliance with requirements, and 4) reports compliance status to Amazon senior leadership. When significant compliance gaps are identified, ERMC will stand up programs to mitigate risks until compliance programs are established within business teams.

Amazon seeks an experienced Compliance Operations Manager to be part of ERMC. The Manager will ensure that members of the Investigation Team are meeting requirements to support the Denied Party Screening (DPS) Program within Amazon and are accomplishing individual goals to improve and enhance the overall DPS program. The Manager will work closely with the Sr. Manager Compliance Operations, Compliance Officer, and other key Leads in ERMC to do this. Individual problem-solving and analytical skills are used to authenticate customers and review complex transactions and accounts. Nearly all decisions are expected to be made independently with little guidance and a high degree of accuracy following standard operating procedures (SOP’s).

This person will report to the Sr. Manager Compliance Operations and will (as required) liaise with teams outside of ERMC including Transaction Risk Management Services (TRMS) and Amazon Legal. Key responsibilities of the position include:

• Participate in regularly scheduled work load meetings with the Investigation Team. Position members of the Investigation Team appropriately to handle any backlog identified in key areas.
• Schedule one-on-one meetings with members of the Investigation team to address task completion and issues raised by individual team members. Identify areas of opportunity and help to develop roadmaps for each team member to strengthen skills and build their career.
• Participate in meetings with key stakeholders including other ERMC team members, Amazon Legal and TRMS. Prioritize and distribute tasks identified from those meetings to members of the Investigation Team to execute accordingly.
• Identify areas where the Investigation Team can contribute to improving the DPS program. Prioritize work to have the greatest affect without sacrificing any short or long-term goals.
• Work with members of the Investigation Team and TRMS to confirm that standards and goals are met. Reach out to other members of the ERMC team to understand requirements to incorporate into team workflow.
• Assist in identifying gaps and training opportunities for the Investigation Team. Develop solutions that are efficient and easy to implement.
• Serve as a key contributor to standard procedure development and other program documentation.
• Ensure SLA’s are achieved and drive metrics reconciliation with ERMC leadership.
• Manage Supervisors overseeing investigation teams.
• Participate in internal audit reconciliation of investigations for denied parties and sanctions as required.

Basic Qualifications

• Bachelor’s Degree
• 4+ year of experience as a Lead/Manager in Customer Service or Compliance/Sanctions investigations role
• Advance user of Microsoft Office: Excel, Word, and Outlook
• 5 years experience leading and managing teams.

Preferred Qualifications

• MBA Finance or Business
• A second non-English language is highly preferred
• Basic knowledge of U.S. denied parties and sanctioned country laws and regulations, including the OFAC regulations
• Has had hands-on experience in investigations denied parties and sanctioned country operations within a large company or financial services environment
• Working knowledge of Lexis Nexis Bridger
• Advance user of Microsoft Office: Excel, Word, and Outlook
• Analytical and problem solving skills with a can do attitude and willingness to roll up sleeves
• Demonstrated ability to exceed expectations with regard to performance and individual contribution
• Ability to make decisions in a timely manner with incomplete or ambiguous information
• Proven ability to work in a fast paced and dynamic work environment
• A results oriented attitude and passion for delivering outstanding customer service
• Ability to identify, communicate, and champion process improvement opportunities which will benefit internal and external customers
• Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks
• Ability and willingness to adjust work schedule outside of the “standard” work day as needed
• Demonstrated ability to exceed expectations with regard to performance and individual contribution
• Ability to make decisions in a timely manner with incomplete or ambiguous information
• Proven ability to work in a fast paced and dynamic work environment
• A results oriented attitude and passion for delivering outstanding customer service
• Ability to identify, communicate, and champion process improvement opportunities which will benefit internal and external customers
• Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks
• Ability and willingness to adjust work schedule outside of the “standard” work day as needed
• Analytical and problem solving skills with a can do attitude and willingness to roll up sleeves

Amazon is an Equal Opportunity-Affirmative Action Employer – Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation