Sr Program Manager

Req ID: 18922

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Sr Program Manager to join our team in Chicago, Illinois (US-IL), United States (US).

• Program Management – Demonstrated ability to effectively drive positive change through holding others accountable for execution and results in a collaborative environment.
• Comply with project governance metrics that provide internal visibility of engagement health.
• Customer Satisfaction – Strive to meet or exceed client service metrics
• Clearly define and articulate project risk items to client in a way that the risks are understood and easily remediated.
• Quality Management – Ensure project consultants are delivering to configuration, development, and methodology standards.
• Team Oversight – Monitor the activities of a diverse/virtual team and take steps to optimize performance.
• Promotes teamwork and culture of accountability.
• Ability to develop strong relationships with clients, internal teams, and experience mentoring resources.
• Track record in managing cross-functional teams across multiple professional disciplines in both project and managed services environments.

• 5+ years of software project management experience preferably on enterprise-level implementations in a management consulting organization.
• 2+ years functioning in a program management capacity
• Previous Salesforce.com implementation and/or administration experience including Lightning familiarity
• Experience working in a managed services or technical support/help desk type role
• Ability to mentor team members and willingness to engage in the details as required
• Grasp on Cloud-based tools, techniques, systems, and solutions required.
• Experience with managing both Waterfall and Agile software development methodologies.
• Must have an ability to communicate effectively with senior leadership including C-level client stakeholders.
• Must have a strong working knowledge of software build and release management processes.

• Project/Program Management expertise
• Managed services/technical support familiarity
• Demonstrated team leadership skills
• SalesForce.com administration experience.

• Bachelor’s Degree
• SalesForce.com Certification(s) Highly Desirable
• PMP Certification (or equivalent) a Plus
• CSM Certification (or equivalent) a Plus

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.