Sr. ITS Associate, ERP Order to Cash (SAP SD)

Role Description:

The Zoetis Global Solution Center (GSC) organization has the charge to maintain and enhance the enterprise ERP and Order to Cash solutions based on the SAP technology platform. Zoetis is in the process of implementing a Global solution for all Zoetis Locations.

This position will be part of the Global SAP Center of Excellence (GSC). While the GSC is providing support and oversight of the SAP implementation, post implementation the ERP GSC will provide long term support the global SAP solution including enhancements and issue resolution. This is a hands-on position with the primary purpose of long term support.

The Sr. Associate, ERP Order to Cash (SAP SD) position will:

• Work with peers in the IT organization and business representatives to determine business process and solution design leveraging the capabilities of the SAP modules.
• Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance across all implementation to these standards.
• Collaborate with representatives of other SAP functions to ensure end to end process integration and consistency.
• Develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives.
• After the implementation, support project initiatives to expand the usage of the SAP solution to improve processes at manufacturing sites, commercial operations and across the supply network.

The Sr. Associate conducts all activities and makes decisions that are in accordance with Company policies & SOPs, Zoetis Values, FDA & global regulatory guidelines (including cGMP/cGLP/cGCP), environmental guidelines, as appropriate, etc.

Key Responsibilities:

• Support the US and possibly global in Billing AR and credit collections
• Develop, prototype, test and implement SAP ECC SD solution enhancements in the area of Billing, AR and credit collections
• Review and analyze solution enhancement requests to determine complexity and provide resource/cost estimates
• Perform thorough analysis to identify all potential impacts for change requests
• Update and maintain all SAP ECC SD functional documentation
• Train and transfer knowledge to other team members, users and stakeholders as required
• Conduct Unit tests, Integration tests, and Regression tests
• Proactively proposing solutions to improve the support of new and existing business processes
• Support the functional team with issues and come up with solutions

Client Management:

• Ensure customer expectations have been met through delivery and ongoing execution of services
• Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
• Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery

Ongoing Systems & Service Delivery and Process Improvement:

• Provide information to IT and Business users regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of processes and tools
• Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs
• Provide support for global and regional systems and services
• Work with Business counterparts to ensure audit, SOX and other compliance requirements
• Identify and initiate process improvements (continuous improvement)
• Monitor process compliance and performance metrics

Education:

• Bachelor’s degree or equivalent in Technology/Computer Science, Finance, Accounting, Business or related field is required

Experience:

• Minimum of 4 years of SAP Sales and Distribution and Billing and AR experience with multiple full life cycle implementations
• Experience with integration of legacy systems is preferred
• Proven ability to quickly learn existing Business Processes and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solution
• Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team-oriented, collaborative environment
• Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
• Demonstrated ability to interact comfortably with all levels of management and staff
• Experience in life sciences / pharmaceuticals industry preferred

Technical/Functional Competencies:

• Experience with configuration of SAP ECC 6.0, SD, modules in several or all of the following areas:
  • Billing and AR
  • Credit and Collections
  • Customer statements
  • EDI invoices
  • Knowledge of GTS is a plus
  • Knowledge of Credit Card integration is a plus.
  • Should have hands on experience in identifying and working through OTC User Exits and directing ABAP developers. Ability to debug as needed.
• Knowledge of key integration points with SAP application areas such as Order Management, Finance and Costing, etc.
• Knowledge of shared service type/centers of excellence operations preferred

Skills:

• Excellent written, oral and presentation skills, fluency in English (written and spoken) is required
• Customer focus
• Strategic thinking and analytical skills
• Timely decision making and problem solving skills

Travel:

Some travel may be required <25%

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.