Solutions Administrator - Systems

Members of the Valor Solutions team implement technical solutions as developed by Solutions Architects for Valor’s customers.

This position will be responsible for the following:

> Coordinating implementation of equipment for existing and new customers

> Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough

> Providing turnover of new implementations

> Responsible for resolving technical escalations from the Service Desk staff

o Resolve technical issues

o Resolve/troubleshoot advanced network issues

o Assist in resolving software/application issues as it relates to the network

> Participate in on call rotation

ESSENTIAL DUTIES AND RESPONSIBILITIES

> Expert level of knowledge installing, configuring and supporting systems solutions

> Expert level of knowledge supporting, diagnosing and facilitating resolution of hardware, operating system and application related issues

> Expert level of knowledge installing and transitioning environments to AWS and Azure

> Advanced level of knowledge configuring and support cloud based applications including Office 365, Lync and hosted file storage

> Experience interacting with and managing activities with vendors

> Expert level of knowledge in installing, configuring and supporting desktop applications including Microsoft Office 2007/2010, IE and common antivirus applications and desktop imaging software. Expert level of knowledge installing, configuring and supporting server related applications including MS Exchange 2007/2010, SharePoint 2007/2010, MS SQL 2008/2012 and common backup software applications

> Expert level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful

> Expert level of knowledge installing, configuring and supporting virtualization technologies including VMware ESX and Microsoft Hyper-V

> Expert level of knowledge troubleshooting and resolving network related issues on HP and Dell hardware

> Expert level of knowledge preferred for storage related technologies including HP Lefthand, iSCSI storage systems and fiber channel storage

> Expert level of knowledge with common infrastructure monitoring applications such as Nagios and SolarWinds

EDUCATION AND/OR EXPERIENCE

> High School Diploma or GED

> BA/ BS in Information Technology or Technology related degree (preferred)

> Minimum three (3+) years of experience working in IT or a mix of “high volume” call center support role

> Microsoft, Cloud, VMware, Storage and other certifications as related to requirements (preferred)

Local candidates preferred. Relocation expenses not authorized for this position.

Job Type: Full-time