Software Development Engineer

Full Job Description

Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design

1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

2+ years of non-internship professional software development experience

SDE, CONSUMER INCIDENT MANAGEMENT – OCT 2020

DESCRIPTION

The Consumer Incident Management team drives programs and software initiatives to ensure the Amazon customer experience is indistinguishable from perfect. Our teams drive engineering best practices across Amazon’s entire retail business and take measures to reduce customer-impacting risks and improve software availability. Our software integrates existing with new data and logging streams, detects anomalies in the Amazon retail customer experience, localizes software problems and triggers self-remediation actions so our customers do not perceive any downtime.

As an SDE on the Consumer Incident Management team, you will build and design software which detects anomalies in the retail customer experience within seconds, localize those anomalies within Amazon’s ecosystem of tens of thousands of services and proactively repair software systems before a single Amazon customer is impacted.

You love fast-paced, startup-like environments focused on building systems from the ground up. You will be responsible for scoping and delivering projects end-to-end, leveraging statistical evaluation, pattern recognition, and machine learning. You will deliver results personally and by leading your peers to deliver solutions that protect Amazon’s services by proactively proving that the complex service graph powering Amazon retail websites globally are resilient against anomalous conditions created by failures, unexpected customer behavior, and even attackers.

The ideal candidate will have a proven track record of designing and building distributed software solutions through an agile methodology. You will have the ability to dive deep into a wide variety of problems and technologies to guide the right technical decisions for the products and the businesses you will support. You have familiarity with DevOps concepts from both owning and operating solutions of scale. You will be a strong communicator and will have proven abilities in both architecture and software solutions.

PREFERRED QUALIFICATIONS

Experience with Site Reliability Engineering (SRE) concepts, practices

Experience with capacity planning, infrastructure scaling

Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy

Experience influencing software engineers, infrastructure engineers and operators on best practices (full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations)

Ability to communicate effectively with both technical and non-technical individuals.

Excellent oral and written communication skills

Experience with Machine Learning

Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Experience building complex software systems that have been successfully delivered to customers

Experience leveraging Content Delivery Networks, Edge technologies. Strong understanding of core protocols and technologies such as: TCP/IP, HTTP, DNS, load balancers, distributed file systems, caches, and distributed data stores

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation