Software Developer II

Job Summary

A Software Developer II is an engaged team member of the Application Support team focused on developing people, driving improvement, and delivering quality service. Subject matter and technical expert accountable for the service levels (tickets & implementation/renewal tasks), application maintenance/enhancements, training, and documentation of assigned applications. Emphasis is placed on collaboration/teamwork, problem resolution, making and keeping commitments, quality of service, and engagement in the culture and values. Individual is expected to also perform the duties and assignments of a Software Developer I as needed, especially during peak implementation season.

Key Result Areas

• Responsible for the customer service, service delivery, and quality of service of a specific area of responsibility.

• Represent a positive, confident, and trusting image of the Application Support team to internal and external customers.

• Subject-matter expert in at least one area and cross trained in additional areas within the team.

• Collaborate and partner with team members and departments to deliver business/technical solutions to business/technical problems.

• Initiate and lead the development and enhancement of processes, documentation, tools, and training to increase our productivity, quality of services, and transparency.

• Assist with implementation/renewal configurations and setup.

• Provide mentoring, assistance, and core leadership to Technical Analysts.

• Level 2 Support: Research, analyze, respond to, and resolve external and internal incidents/requests in a timely manner. Own issue to resolution.

• Manage, prioritize, work, and update open service tickets and implementation/renewals tasks.

• Drive improvement opportunities and the development/implementation of the solutions.

• Successfully complete complex coding assignments following established coding standards. Participate in design/code reviews. Design, prepare and execute unit tests.

• Competently document applications, data structures, and processes.

• Performs other duties as assigned or needed.

Required Experience:

Minimum Qualifications

• Bachelor’s degree in computer related discipline and/or four (4) years’ equivalent experience in IS/IT or in the healthcare industry.

• Competent and comfortable in the development suite of technologies. Prefer a minimum of 2+ years of experience.

• Microsoft .NET (C# preferred)

• SQL (Transact SQL preferred)

• Relational Databases (SQL Server preferred)

• Object Relational Mapper (ORM) (Entity Framework preferred)

• Working knowledge of Microsoft Windows 10 or above (server and desktop).

• Excellent problem solving, analysis, verbal and written communication skills.

• Experience with a project-management methodology and writing effective documentation.

• Ability to work as part of a team and maintain positive and productive working relationships.

• Fully committed to and engaged in AmeriBen’s core purpose, living the core values and associated behaviors, and putting the needs of others before your needs.

• Regular, reliable attendance is required.

• Excellent customer service attitude and professionalism.

• Demonstrate Accuracy, Customer Service, Timely Turn-Around (ACT).

• Exceptional verbal and written communication skills.

• Proficiency using Microsoft Office (Word, Excel, Outlook, etc.).

• Ability to work efficiently, perform multi-tasking, prioritize tasks, and meet tight deadlines.

• Possess a high degree of integrity and discretion, as well as the ability to adhere to both company policies and best practices.

• Ensure compliance with security practices and procedures, including HIPAA and HITRUST standards.

• Ability to efficiently and effectively perform the Key Result Areas with or without a reasonable accommodation without posing a direct safety threat to others or self.

• Protect and enhance the Core Purpose and the Core Values of AmeriBen.

AmeriBen is an Equal Opportunity/Affirmative Action Employer committed to creating an environment of diversity and inclusion for equal employment and advancement opportunities to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, national origin, sex, sexual orientation, gender identity and/or expression, genetic information, disability, veteran or military status, or any other category protected by federal, state and/or local law.

If you are unable to use our online application process due to a disability, please contact the Human Resources Department at humanresources@ameriben.com.

Keyword: Software Developer
From: AmeriBen