Social Media Customer Care Representative

At Regions the Contact Center Specialty Representative I responds to a high volume of customer inquiries about products and services.

Primary Responsibilities

• Provides excellent customer service and provide answers to client questions within set standards
• Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers
• Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs
• Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships
• Completes all required documentation to meet client needs
• Follows-through on customer inquiries, requests or complaints
• Resolves issues promptly
• Places follow-up telephone calls to customers as necessary
• Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support
• Other duties as assigned

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

This position is incentive eligible.

Requirements

• High School Diploma or Equivalent
• Two years of customer service experience preferably in a sales environment

Preferences

• Contact Center experience strongly preferred
• Banking/Finance experience strongly preferred
• Bachelor’s Degree

Primary Responsibilities:

• Monitors Regions’ Social Media platforms and engages with customers and prospects primarily through Facebook and Twitter
• Responds to customer service inquiries, product or service needs and financial advice and guidance conversations that originate on Social Media

Preferences:

• Experience with Social Media platforms (Facebook, Twitter, Instagram, etc.)
• Outstanding verbal and written communication skills
• Bilingual skills beneficial but not required

Location: Hoover, Alabama

EEO/AA/Minorities/Females/Disabled/Veterans