Shipping Manager

ONLINE SHIPPING MANAGER/JOB DESCRIPTION

Summary

The Online Shipping Manager is a Magnolia ambassador who is responsible for the specific function of the online shipping operation, including the management and development and safety of staff. The holder of this position for Magnolia must uphold the mission and values of the Magnolia brand and perform the following duties personally or through subordinate supervisors:

Essential Duties and Responsibilities

• Uphold Magnolia’s mission, vision and values.
• Establish operational procedures to ensure the safety of Magnolia employees.
• Inspect physical condition of the designated work space(s) and equipment.
• Communicate with the Director of Warehouse operations, the warehouse manager and associated department heads to ensure coordination of shipping activities with all warehouse and internal constituents.
• Achieve shipping and packaging operational objectives via contributing and recommendations through strategic planning and reviews; preparing and completing action plans; collaborating with key stake holders who impact and/or are impacted by the shipping operation, implementing production/productivity/quality initiatives and customer-service standards, resolving problems, completing audits and identifying trends.
• Meet warehouse operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop warehouse operations systems by determining product and materials handling and storage requirements; develop, implement, enforce and evaluate policies and procedures.
• Develop shipping and picking departmental design related to functional layout, product flow and product handling systems,
• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures while complying with company and OSHA regulations.
• Secure property by developing protection and access policies and procedures and coordinating with facilities management and with security department when needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional organizations.
• Maintain compliance with Magnolia’s customer service standards
• Other duties as assigned

Supervisory Responsibilities

Manage and develop subordinate managers who supervise an ever-growing shipping department work force. The number of associates and managers in this department currently numbers 50+ employees. The holder of the position is responsible for the overall direction, coordination, and evaluation of these units. They will conduct supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical: Uses intuition and experience to complement data; designs work flows and procedures.
• Job Knowledge – Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how the tasks relates to others and uses resources effectively.
• Use of Technology: Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, keeps superior(s) abreast of performance, challenges, problems and opportunities and encourages open communication, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts.
• Team Leadership & Coaching: Fosters team cooperation, defines team roles and responsibilities, facilitates group problem solving, ensures progress toward goal, acknowledges team accomplishments, defines responsibilities and expectations, sets goals and objectives, gives performance feedback, motivates for increased results, recognizes contributions and encourages training and development.
• Managing People: Includes staff in planning, decision-making, facilitating and process improvement, takes responsibility for subordinates’ activities, is available to and interactive with staff, provides regular performance feedback, develops subordinates’ skills and encourages growth, solicits and applies customer feedback (internal and external), fosters quality focus in others, improves processes, improves service and continually works to improve supervisory skills.
• Business Acumen: Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and requisite tasks and aligns work with strategic goals.
• Innovation: Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information to the appropriate subordinates and superiors in a timely manner.
• Judgement: Displays willingness to make decisions, exhibits sound and accurate judgment, includes appropriate people in decision-making process while making timely decisions.

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Qualifications

The Online Shipping Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor or Master’s degree preferred, or the equivalent of ten plus years of related experience and/or training specifically in online shipping and fulfillment.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, and percentages.

Computer Skills

Knowledge of the Microsoft Suite, Google Docs, NetSuite, ShipStation, and Shopify Inventory software (preferred).

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Online Shipping Manager is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a position at the Magnolia warehouse. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to wet, cold, hot and/or humid conditions; high, precarious places and risk of electrical shock. The noise level in the work environment is usually loud.

EOE STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.