SFPP – Account Representative

Requisition ID:
req37

Job Title:
SFPP – Account Representative

Number of Openings:
30

Job Category:
Para-Professional/Support

Employment Type:
Regular Full-Time

Shift:
First

Weekends:
Not Required

Location:
Homewood, AL

Duties and Responsibilities:

• Support flexible billing options program
• Respond both orally and in writing to inquiries from policyholders, Agency force, general departments, regulatory departments, mortgage companies, banks, claim representatives, and department employees
• Provide exceptional customer service and build positive relationships with both internal and external customers
• Perform account maintenance for State Farm Payment Plan accounts
• Navigate and use multiple computer applications simultaneously to respond to internal/external customer inquiries
• Apply process guidelines and use independent judgment, reasoning, and critical thinking to make decisions
• Excellent verbal, written and interpersonal skills
• Ability to problem solve using basic math calculations
• Previous customer service experience a plus
• Must be able to work in a fast-paced, heavy workload, and multi-task environment

Additional Details:
State Farm Payment Plan (SFPP) Representatives provide knowledgeable support to our State Farm agents and policyholders by servicing billing and payment plans. Start Date: August 14, 2017 Hours of Operation: 6:45am-9:00pm (Monday-Friday). Work Hours and Days of Operation are Subject to Change as needed to sustain high levels of customer service. May require irregular or non-standard work hours. Training Hours: 8:45am-5:00pm (Monday-Friday) The starting annual, non-negotiable salary for the position is $27,202.50 ($13.50/hr.). Our compensation programs are always evolving and are subject to change. Strong analytical, critical thinking and research skills are needed in order to problem solve and meet customer expectations. The position is subject to Telephone Monitoring and Recording for quality assurance and training purposes. Incumbency Period: All employees hired/transferring into the SFPP Account Representative positions will have a 24-month incumbency period (beginning on the effective date of hire/transfer) which must be met before the employee can post for any other State Farm position. Exceptions to this incumbency period may be considered for promotional opportunities and will be considered on an individual basis, consistent with business needs and management approval.

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