Service Coordinator – Major Incident Manager

Job Description

This role is responsible for Major Incident Management, which includes management, recovery and communication of major incidents affecting the client’s business. Responsibilities include coordinating resources and actions to expedite technical recovery after a major incident and to provide real time communication to IBM Management and Service Management detailing specific recovery actions, plans, and status.

Required Technical and Professional Expertise

Professional technical communication skills (written/verbal).

Technical leadership i.e. ability to sum up very quickly where we stand and based on the info, help the teams derive a detailed recovery plans.

Ability to describe the impact, plans effectively and ability to control timelines effectively.

Preferred Tech and Prof Experience

Organization knowledge