Senior Technical Support Engineer

Axon is a developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in law enforcement, the Axon team has redefined public safety around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry, to protect life, and truth with our products.

Responsibilities

Axon is seeking a high-energy, experienced Senior Technical Support Engineer with expertise in network engineering and cloud solutions. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

Basic Qualifications

• Must have intellectual curiosity, humility, accountability and positive approach
• Mandatory minimum of 3+ years of network engineering
• Minimum of 3+ years of Technical Support experience
• Minimum of 3+ years of SAAS experience
• Minimum of 3+ Unix or Linux experience
• Minimum of 3+ of storage solutions such as NAS/SAN
• Must have strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Must have a strong knowledge of virtualization and virtual machines
• Must have basic knowledge of computer hardware, operating systems, and storage devices
• Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Deep knowledge in regards to SAN/NAS environments, architecture and configuration
• Deep knowledge of redundant storage solutions such as RAID
• Networking experience – LAN, WAN, 10/100/Gig Ethernet, Firewalls, and TCP/IP, subnets, MTU, etc.
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset

Preferred Qualifications

• 2 to 3+ years of experience in networking and telecommunication. Preference will be given to those with technical support roles, in particular to public safety and government
• Preferred but not required network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, CCIE, JNCIE-ENT, ComTIA Network+, WCNA, etc.
• Preferred but not required virtalization-specific professional certifications, such as but not limited to: VCA-DCV, VCP-DCV, VCA-Cloud, VCP-Cloud
• Preferred but not required, applicable vendor-specific certifications in the networking, storage, cloud, and virtualization
• Knowledge of CCTV, VMS, and IP cameras

Compensation and Benefits

• Competitive salary and 401K with employer match
• Unlimited paid time off
• Ride along with real police officers in real life situations, see them use technology, get inspired
• And more…

Join us!

Axon® is an Equal Opportunity Employer – Minority/Female/Disability/Veteran

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