Senior Systems Engineer

The Senior Systems Engineer – Managed Services (SSE) is a seasoned IT generalist working in a service provider capacity for a variety of clients. The SSE is responsible for advanced technical support of Windows server systems, virtualization technology, shared storage, email and unified communications, security access controls, data networking, backup/DR, etc. This critical role is accountable, along with the other team members, for delivery of services that meet all technical requirements for clients in a timely fashion. The SSE also requires personal and administrative skills, such as initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

Reporting Structure: The SSE will report to the Technology Manager (TM) assigned to coordinate activities for each managed Clarity client’s account. Under the TM’s direction, the SSE will also work closely with other members of the technical support team to accomplish assigned and recurring tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides advanced technical support for each client’s server-based systems and environment as a whole

Provides advanced technical support for each client’s collaborative technology, including email and unified communication systems

Provides advanced technical support for each client’s virtualization and shared storage environments

Provides advanced technical support for each client’s data network, including configuration, performance and security

Works with the Data Services team to monitor and respond to events to ensure client system uptime and stability

Ensures change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified

Responsible for engaging and managing vendor escalations, as required

Provides timely and clear communications to the client and the Technology Manager, as appropriate

ADMINISTRATIVE RESPONSIBILITIES:
Detailed utilization and time tracking

Provides guidance, mentoring and coaching to team members to ensure continuity of knowledge and staff development

Performs project assessments, scoping and cost estimates

Works in a technical pre-sales capacity for potential Clarity clients as required

Leads by example and adheres to NetStandard’s core values and culture

JOB QUALIFICATIONS AND REQUIREMENTS:
A) Knowledge/Skill/Ability

An individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

Advanced knowledge of operating systems, such as Microsoft Windows and Active Directory

Advanced knowledge of authentication and directory services (Active Directory), etc.

Advanced knowledge with Windows system management tools, philosophies and methods

Advanced understanding of Windows automation (scripting, imaging, installation, management)

Advanced knowledge of antivirus/malware and patch management technologies

Advanced understanding of TCP/IP networking (DNS, DHCP, RAS, VPN)

Advanced knowledge of collaborative technologies, such as Microsoft Exchange

Advanced understanding of virtualization concepts and functional working skills with various virtualization technologies (create/modify virtual machines, create storage groups, snapshot, clone/export, etc.)

Advanced knowledge of shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.)

Advanced knowledge of network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, etc.)

Strong understanding of Windows and network security best practices and strategies

Analytical and process-oriented approach to issues and assigned tasks

Advanced level diagnostic method and skills in a variety of environments

Advanced project management skills; task-focused and results-oriented delivery

Effective both independently and as a member of a team

Customer service and performance driven

Highly effective interpersonal and organizational skills

Effective verbal and written communication

B) Education

At least 7 years of experience in Information Technology infrastructure support.

Associate degree in Computer Science or related discipline or equivalent training preferred.

Relevant Certifications:
MCSE

VCP

C) Special Requirements

On-call rotation

D) Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Must be able to sit for extended periods of time, performing work on a computer

Must be able to periodically lift parcels weighing in excess of 50 pounds