Senior System Analyst (58.17)

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We have been all about water for more than 80 years. Our team of professionals delivers reliable, quality water and great service to customers in 75 communities across California.

The individual in this position reports to the Applications Support Supervisor with the responsibility for providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system and associated components (e.g. Oracle Utilities Business Intelligence (OUBI), Mobile Workforce Management (MWM) system, etc.). The incumbent works as part of a “hands-on” onsite support team and as a senior systems analyst with extensive experience in all aspects of information technology.

Summary of Key Responsibilities

• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members.
• Documents requirements, solution design, diagrams business processes and system workflows.
• Performs application setups and configurations.

• Performs rapid and accurate analysis and effective diagnosis of production issues.

• Provides direct end-user support for any issues or questions related to the applications.

• Acts on occasion as the primary point of contact with Oracle support services.

• Analyzes base code problems, refers to Oracle, and tracks to closure.

• Supports customizations (i.e. configuration, interfaces, modifications, and reports).

• Lends expertise with system and component upgrades.

• Recommends and may assist in the testing of patches and upgrades.

• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members.

• Participates in Disaster Recovery planning and testing.

• Provides after hours on-call support.

• Other related duties as necessary to support Company goals and objectives.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILL REQUIREMENTS

• BS in Computer Science (or related discipline) or equivalent work experience.

• Seven (7) or more years’ significant systems analysis experience required.

• Three (3) or more years experience configuring and troubleshooting Oracle’s Customer Care and Billing software.

• Proficient in troubleshooting application, middleware and database issues.

• Must have experience in Business Application, Production Control disciplines, and Change Management.

• Outstanding written, verbal communication, and interpersonal skills.

• Energetic and self motivated team player with ability to work effectively and cooperatively with project and infrastructure teams.

• Specific required skills include:

  • Oracle RDBMS 10G (or higher)

  • Knowledge of CC&B in the following areas:

    • Administration and Configuration

    • Framework Business Processes

    • Framework Administration including Configlab

  • SQL

  • Understanding of network technologies/concepts

  • PL/SQL nd Toad

  • Visio

Highly Desirable Skills

• Weblogic

• MicroFocus Cobol

• Java

• HTML

• HP Exstream

• Stellent/Oracle IPM

• Ability to script in UNIX

• Experience with BI Publisher

• Visual Basic (VB)/Perl

• Working knowledge of various computer hardware platforms such as HP/UX and Windows

• Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations

• Experience working with JD Edwards

• Experience working in the Utilities industry

QUALITIES OF A SUCCESSFUL PROFESSIONAL IN THIS POSITION

• Flexible, thoughtful, accountable, approachable and passionate about work.
• Collaborative business partner who can show business results.
• Passion for customer service support with a sense of urgency and a ‘can-do’ attitude.
• Trustworthy; strong personal integrity; emotional maturity.
• Demonstrates strong level of accountability and ownership.
• Executes with discipline and urgency.
• Collaborative/team oriented.
• Exhibits professionalism with internal and external contacts.
• Organized with strong attention to detail and time management.
• High degree of initiative; self-starter.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.