SENIOR IT SUPPORT TECHNICIAN

Functions as one of the primary contacts between the Information Services department and the Bon Secours Hampton Roads (BSHR) local system customers on matters involving network and technology related problems and/or requests.

JOB REQUIREMENTS

Associates Degree in Health Sciences, Computer Sciences, Information Technology or Business Administration required; Bachelor’s Degree is preferred. Demonstrated technical expertise and experience may satisfy requirement.

Minimum four (4) years’ experience as a computer/network professional with a diverse technical background of workstation Operating Systems and software. For example, Windows XP, Windows 7, Microsoft Office Suite, and IE and other software as appropriate.

Certifications to include, but not limited to: CompTia A+ and CompTia N+ required, Microsoft Certified Professional (MCP) preferred.

Experience required with Active Directory including account management and network permissions.

Working knowledge with personal computers, internet/intranet protocols and standards, and Microsoft Operating Systems.

The ability to troubleshoot intermediate network issues.

Demonstrated ability and willingness to travel within Bon Secours Health System, Inc. (BSHSI). This includes operating personal vehicles for BSHSI related work and vehicles owned or leased by BSHSI.

Possess a valid driver’s license for at least the last three (3) years and be able to provide an annual Motor Vehicle Report (MVR) that meets BSHSI requirements.

Effective oral and written communication skills demonstrated at all levels.

Proficient in the installation and troubleshooting of workstation hardware and software.

Possess strong project management and effective time management skills.

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