Senior Infrastructure Engineer

Deliver technical infrastructure services by designing, maintaining and supporting the infrastructure environment, analyzing business requirements and assisting with the resolution of complex issues to ensure usability and alignment with business objectives.

Primary responsibilities

Support and maintain hardware, software and connectivity components by analyzing the functionality of infrastructure framework and designing and planning major upgrades and changes to ensure reliability and availability
Support team member development by reviewing and analyzing complex infrastructure issues, communicating feedback to team members, sharing knowledge, responding to inquiries and providing recommendations on best practices
Manage the installation, maintenance and monitoring of hardware and software tools by analyzing business requirements and defining standards and quality criteria to ensure consistency and alignment with company initiatives
Provide support for infrastructure framework by responding to escalated issues, troubleshooting errors and developing technical solutions to ensure implementation of process improvements
Collaborate with key stakeholders by regularly communicating, clarifying technical solutions and supporting timely and efficient team operations by utilizing and sharing knowledge and expertise
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Required Qualifications

Education: Bachelor’s Degree or equivalent combination of education and work experience

Experience: 5 years relevant experience

Licenses/Certifications: NA

Preferred Qualifications

Education: Degree in Computer Science or related field

Experience: Infrastructure engineering experience; increasing levels of responsibility

Licenses/Certifications: Microsoft MCSE, VMware Certification, PMP, EMC Certification

Knowledge

Working knowledge of two or more infrastructure technologies including Windows Server OS, Active Directory, Exchange Messaging, UNIX, IBM AS/400, IBM Mainframe, EMC Storage Systems, Backup and Recovery tools, VMware virtualization, Citrix and Infrastructure applications and Middleware technologies
Working knowledge of fundamental IT concepts, systems, platforms, tools and technologies, hardware, software and services
Working knowledge of common computer-related terminology
Working knowledge of products and concepts relating to the insurance industry
Applied knowledge of processes and procedures for maintaining and troubleshooting tools and technologies
Applied knowledge of the design, development, and application of technology for specific purposes

Skills

Understand project management
Provide technical knowledge and capabilities as team member and individual contributor
Generate or adapt equipment and technology to serve user needs
Determine causes of operating errors and decide what to do about it
Utilize effective research and investigative techniques
Communicate information in a clear, well organized and professional manner
Provide personalized and quality service to meet the expectations of internal and external customers

Abilities

Work with people at different levels within the organization to accomplish a common goal; establish and maintain effective, trusting and respectful relationships with customers
Adapt and be flexible in a complex, changing environment
Multi-task and handle competing priorities
Work independently with little supervision or direction
Communicate technical details to all levels of audience
Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes

Work environment

Travel frequency: Infrequent (approximately 1-4 trips annually)

Physical demands: General office jobs

Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.

Number of Openings:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.