Senior Application Software Engineer

Description

The Senior Application Software Engineer is responsible for the implementation and maintenance of the Enterprise Network Management Applications for Cox Communications. The successful candidate will support and diagnose production support problems, interact effectively with internal customers and appropriate system teams to conduct necessary research to resolve issues. Ensure documentation standards and procedures for operations, actively seek and evaluate opportunities for process improvement, and perform system and application maintenances. The position requires strong technical skills, strong communication skills, excellent problem solving skills and network management experience. A strong desire to produce quality work and ensure application availability and reliability are maintained. The successful candidate will have an above average work ethic that leads them to produce quality work with minimal supervision.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
• Maintain, support, troubleshoot, resolve, and repair issues within existing NMS tools independently or with minimal assistance. Resolves more complex, less defined issues. Able to work to identify scope of issues and recommend best practices to prevent further occurrences.
• Completes all technical development tasks pertaining to applications per approved projects and allocated budgets.
• Interfaces extensively with functional users to confirm the applicability of design alternatives, identifies and recommends cost effective options, and address user concerns.
• Works closely with end users and corporate sponsors during the User Acceptance Testing phase of the project to ensure that any and all necessary changes to the application can be accommodated to meet user requirements while also honoring timeline and budget restrictions.
• Evaluates reusability of current data for additional analysis.
• Clearly communicate work and platform status to both technical and non-technical stakeholders
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.
• Evaluates and recommends changes to support procedures as part of an ongoing improvement effort; recommends hardware/software enhancements to increase productivity.
• Collaborate with team members in the development, implementation and updates of operations standards for all network management solutions and processes.
• Participate in testing of new tools, applications, and releases; provide appropriate feedback for tool improvement.
• Work with internal customers to gather requirements and understand goals.
• Has the ability to understand complex solutions, provide input, and assist in implementation.
• Participate in on-call rotation, advanced troubleshooting, and resolution of problem requests for all Service Assurance tools. Serve as an escalation point for other team members as required.
• Provides functional guidance, advice, and/or training to less experienced peers.
• Maintain devices in various network management applications.
• Ensure documentation of supported systems is current and accurate
• Maintains problem tickets with up to date information.
• Communicates regularly and effectively in a clear and concise manner.
• Conducts necessary internal quality assurance, system testing, and load testing to ensure that the application is of high quality when released to users for the User Acceptance Testing phase of the project (manage all necessary migration of software code to/from the respective environments – development, quality assurance, training).
• Provides detailed deployment documentation to the support group to insure preparedness to deploy new releases into the production environment within the SLA windows.
• Designs, implements, and maintains databases with respect to access methods, access time, validation checks, and statistical methods.
• Maps workflow and creates design specifications based on functional requirements.
• Translates logical information model to efficient physical database designs.
• Configures, analyzes, designs, develops, and maintains program code and applications to support business processes and functions; works on large, complex installations.

Qualifications

QUALIFICATIONS


MINIMUM:
• Requires BS/BA in related discipline (i.e., Electrical Engineering, Computer Information Systems, Management Information Systems) and 5-8 years of experience in related field (i.e., networking) OR MS/MA and 3-5 years of experience in related field. Will consider additional industry experience in lieu of degree.
• Minimum 5 years UNIX system administration experience.
• Minimum 3 years with SNMP skills
• Minimum 5 years supporting distributed server environments.
• Demonstrated knowledge of network management protocols.
• Ability to work in a dynamic environment that often requires multi-tasking.
• Experience in support and/or development of web-based content solutions.
• Able to work with minimal direction in a collaborative team environment.
• Excellent verbal and written communication skills.
• Strong knowledge of TCP/IP and SNMP.
• Experience with databases including SQL, Oracle, MySQL, and Mongo.
• Experience managing large scale implementations.
• Ability to create scripts to improve efficiency and for monitoring purposes. (ie. Bash, Perl, etc)
• Ability to lead a project in a matrix organization through to completion.
• Network – packet capture analysis. Network troubleshooting.
• Support/Dev Experience with DB-App-Web application architecture

PREFERRED:
• Network engineering or operations experience.
• Experience in a carrier-class ISP environment.
• 5 plus years of network management systems support experience with applications in a distributed environment.
• ACS Experience
• TR-181 protocol mapping

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc’s Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com .

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing