Seasonal Customer Service Associate – Huntington, West Virginia

Amazon is seeking bright, articulate, detail-oriented applicants to work at our Huntington, West Virginia location with a desire to contribute to world class customer service. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving any and all customer facing problems. Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast paced environment.

This is a temporary position.

Amazonians have the following skills:

Customer Focus

• Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions

Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers
• Ability to document customer account activities thoroughly and concisely
• Comprehension skills– ability to clearly understand and respond appropriately to the issues that customers present
• Composition skills– ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Problem Solving Skills

• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Ability to make appropriate decisions on behalf of the customer quickly and effectively
• Desire to continually learn
• Solution oriented and self-motivated
• Ability to effectively prioritize work time to ensure efficiency

Computer Skills

• Familiarity with multiple browsers, multiple tabs and window navigation, and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook

Hourly Pay Rate: $11.00

Basic Qualifications:

• High School Diploma, GED, or equivalent
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools

Preferred Qualifications:

• 1+ years in a service environment dealing with the public

​Amazon is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Vet / Sexual Orientation