Sales Development Rep

Televerde is a leading B2B marketing agency and provider of end-to-end sales pipeline development solutions that drive increased revenue for our clients by integrating contact data, marketing automation and world-class teleservices. We support direct and channel business, and our clients include companies in the Fortune 500 and high-growth start-ups.

Our work environment is unique. While some companies force you to fit into narrow jobs with little flexibility or opportunity, our culture is centered on professional expansion and development for each employee, allowing more autonomy to make decisions that drive business growth.

As an expanding and dynamic organization we value creativity, innovation, quality, and the relationships we have with our employees, clients, vendors and the community. Although highly involved with outside charitable organizations, our social outreach extends far beyond community service; our business model allows us to make a deep and meaningful impact on lives every single day without leaving the office. For more information on who we are and what we do, visit our website at www.televerde.com.

THE JOB

Under direct supervision of the Inside Marketing Manager (IMM), the Sales Development Representative (SDR) will be supporting one of our Enterprise Clients, to extend market coverage in a specific region or industry by executing outbound marketing campaigns via phone and e-mail to produce leads and sales ready pipeline. The person will work directly with the Account Executives, Sales VPs and Territory Managers to assist in planning activities, developing a territory plan and giving qualitative and quantitative feedback on campaigns and customer trends.

All SDRs will retain the following responsibilities, regardless of the level of experience and expertise in the role, but SDR Levels I, II or III can be obtained by meeting requirements listed below in the “Qualifying Criteria” sections.

Essential Functions and Responsibilities

Provide sufficient outbound activity to meet the requirements of the regions/territories they support.
Execute on Outbound Marketing programs they are assigned and maintain all associated SLA’s.
Maintain compliance within client’s CRM on all inbound leads in which they are assigned.
Work with Account Executives they support to develop a territory plan.
Work with IMMs to develop pipeline that supports MGO generation and revenue goals.
Prepare and submit activity reports, pipeline forecasts and conversion rates to their manager as requested.
Maintain all prospective customer data in client’s CRM.
Set up and conduct warm handoff for ISE and/or Partners (if needed) prior to passing and/or converting a lead to an opportunity.

Education and Experience

Associates degree or equivalent relevant experience required. Bachelor’s Degree preferred.
Minimum 2 years of related lead generation/inside sales experience required.

Knowledge, Skills, and Abilities

Excellent verbal, written, and presentation communication skills.
Demonstrated ability to successfully find and cultivate new leads through cold calling.
Able to connect “pain” of potential client during lower level discussion to the actual high level need of the organization.
Able to map people and titles to corporate structure, understand roles and responsibilities, align roles to their growth objectives and success criteria, facilitate handoffs to others and set goals.
Should understand divisional and reporting relationships, authority for decisions, building trust and belief in the value of you and your company.
Must have an excellent understanding of the process and strategies of selling “high value services” to business executives in large organizations in a competitive situation.
Ability to summarize the solution and offer it into an organized and comprehensive format that describes the solution, aligns to the clients’ needs and growth objectives, and positions the offering with pricing, ROI, and value benefit proposition. It should be designed to be able to stand alone to move the sale forward without the presence of the sales person.
Ability to interpret and anticipate, understanding decision making systems and authorities: budgets, cycles, influencers and deterrents, competition.
Ability to effectively manage time across multiple customers and projects.

** Benefits**
Televerde offers a rich benefit package for all regular, full-time employees. This package includes medical and dental insurance, a health savings account or flexible spending account, dependent care spending account, vision coverage, telehealth option, voluntary short-term disability, voluntary life insurance, and a 401(k) plan. Televerde covers the cost of group life insurance, an employee assistance program, long-term disability, and offers an employer match with the 401(k) plan. In addition, employees are granted sick hours based on date of hire and vacation days based on the start-date anniversary. Televerde also supports continued education with a tuition reimbursement program and a scholarship opportunity. Qualified employees may also be eligible to participate in the annual profit share bonus plan.