Returned Merchandise Credit Associate

The Returned Merchandise Adjustment Associate is responsible for the accurate and timely processing of the return of merchandise and/or issuing discounts on invoices.

Minimum Qualifications:

• High School Diploma or equivalent
• Six months of previous experience processing business-to-business return merchandise authorizations with knowledge of the returns and chargebacks process
• Knowledge of Microsoft Office applications- Word and Excel
• Oracle experience is a preferred
• Retail deduction experience preferred

Time frame:

• Monday – Friday, 8:00 a.m. – 5:00 p.m.

Hourly Pay Rate: $13.19

Essential Duties:

• Processes return/credit requests within 24 hours- will receive phone call from Sales Reps., Customer Service Dept. or Customers with issues regarding orders and will then determine the correct steps to be taken to approve a return or discount.
• Works with Collectors in the credit dept. to resolve outstanding return/credit issues and resolve customers’ deductions.
• Initiates RMAs in Oracle- will enter into the Oracle computer system and set up the RMA to create a number for that order.
• RMA Oracle line data entry of merchandise being returned or discounted
• Issues Call Tags on a timely basis- using the Internet will go into the UPS website and request a call tag, which is then emailed to customer so the merchandise can be returned.
• Follows up with sales representatives and customers regarding status of their requests via email and telephone.
• Communicates with internal departments and customers to negotiate, research and resolve chargebacks.

To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accommodation for any part of the application process should contact us directly:

Telephone: 877.999.5553

Job Type: Temporary

Salary: $13.19 /hour

Experience:

• Oracle: 1 year (Preferred)
• return merchandise: 1 year (Required)

Education:

• High school or equivalent (Required)