Retail Sales My Stylist @Macy's, Full Time: Brandon, FL, Macy’s Brandon

Job Overview:
My Stylist @Macy’s Associate is responsible for developing personal shopping business by providing outstanding customer service, demonstrating superior product knowledge to customers, and creating a shopping experience that will make the customer feel welcome and comfortable during periods of high volume. The associate is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:
Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app

Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own

Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

Provide an exceptional customer experience by ensuring the customer is always the priority

Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

Handle all returns courteously and professionally

Develop a high level of product knowledge for the merchandise in the department by reading vendor tags, pamphlets, and attending training classes in order to communicate it to the customer

Suggest additional merchandise to compliment customer selection and engage the customer

Offer to call other locations if merchandise is unavailable within store

Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience

Reinforce customer’s selection and package merchandise with care

Invite customers to come back and thank them by name whenever possible

Responsible for achieving personal sales goals, hourly sales productivity rates, and Star Reward goals

Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores

Develop clientele customer list and increase department sales

Follow up on purchases through e-mails, phone calls, or thank you cards

Cross sell throughout the store to maximize customer satisfaction and store sales

Complete support tasks such as recovering the fitting rooms and straightening merchandise as needed

Be knowledgeable of and perform sales support functions related to POS procedures

Be aware of back stock and fill as needed

Be aware of current promotional events and sales

Assist sales manager or vendors with special events as needed

Maintain good housekeeping standards

Adhere to Asset Protection and inventory control and compliance procedures

Maintain department recovery standards; including fitting room go backs to standard, if applicable

Perform other duties as necessary

Follows shortage programs and procedures

Perform these functions in an efficient manner, as directed by the Supervisor

Regular, dependable attendance and punctuality

Qualifications:
Education/Experience:

• High School Diploma or equivalent.
• A minimum of one year of related experience and/or training.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position may involve constant moving, talking, hearing, reaching, and standing for at least two consecutive hours, lifting at least 30 lbs.; as well as occasionally stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

• Must be able to function as part of a team.
• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.