Retail Sales Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

WE WORK WITH UNEMPLOYMENT OFFICE.

RESPONSIBILITIES

Answers phones courteously and provides accurate, detailed information

Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership

Completes tasks independently in a quick turn environment

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Expertly operates POS equipment

Follows and understands quality guidelines

Frequently multi-tasks while maintaining extreme attention to detail and high quality control

Interprets a variety of instructions provided in written or verbal form

Maintains a clean, organized, and safe working environment

Performs other duties as required

Prioritizes and optimizes the work load to streamline the production flow

Should follow opening and closing guidelines provided by (UPS)Corporate

Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

Delivers outstanding customer service to walk-in customers and telephone inquiries

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

May open and/or close the store and perform end-of-day accounting, etc.

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Understands and fulfills the needs of walk-in customers and telephone/email inquiries

QUALIFICATIONS

High school diploma or GED required

Advanced education degree, coursework, or tech school desired

Associate’s degree in accounting preferred

College graduate or GED required

BENEFITS

Performance Bonus end of the Year

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