Reservation Agent (work from home) Seasonal-up to 40 hours per week!

Location:

12215 Lyndon B Johnson Fwy, Garland, Texas 75041 United States of America

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Great opportunity for students, teachers or anyone who wants a temporary/summer job!

• Reservation agent – Incoming calls only.
• 40 hour per-week set schedule – No overtime.
• Three weeks of instructor-led paid training/education.
• Potential to earn $14-$18 per hour average (base plus bonus)*
  

  Reservation agents take back to back incoming calls from customers utilizing both the U-Haul toll free 1-800-GO-UHAUL number and calling specific U-Haul Moving Centers across the U.S. and Canada. Agents answer general product/rental inquiries and secure/schedule reservations for U-Haul trucks, trailers, towing devices, hitches and storage rooms.

  Seasonal Position
  

  Positions is available through Labor Day, September 3, 2018.

• Must be able to work at least 8 weeks after the initial education period.
• Must be able to work 40 hours per week – No overtime.
  

  Schedules (All shift times are in Arizona time)
  

  40 hour per week set schedule with no overtime. Five day work week with one day off during the week and one day off on the weekend. Pick from the following schedules:

• 6 AM to 2:30 PM
• 7 AM to 3:30 PM
• 8 AM to 4:30 PM
• 9 AM to 5:30 PM
  

Preferred background

• Basic keyboarding and computer skills
• Ability to navigate multiple programs at one time
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. geography
• Positive business attitude
• Enjoy working with people

Training/Education

Three weeks of instructor-led paid training/education.

• Week 1 – Accelerated classroom education with an instructor.
• Week 2 & 3 – Hands-on education in small groups with an instructor.

After initial education work independently with additional education and counseling from the manager, assistant manager and team coach.

Performance Compensation Bonus *

• Week 4 thru 8 of employment – Achieve 3.0 confirmed reservations per hour worked and be paid $2.05 per piece of equipment reserved.
• Week 9 of employment and beyond – Achieve 3.25 confirmed reservations per hour worked and be in compliance with a weekly monitored call, and be paid $2.05 per piece of equipment reserved.
• Payment of bonus is determined weekly by the employee’s confirmed equipment reservation average per hour worked based on phone talk time.

Technical Requirements

• Must have a non-wireless USB headset.
• Must have broadband/high speed internet with at least 2MB upload and 5MB download with a ping below 70. 5MB upload and 10MB download is preferred for a better experience
• Must have a PC or laptop that meets the following requirements.
  • Windows 7, 8 or 10 is preferred. A Mac is permitted if it meets all other requirements and you are proficient using a Mac. Due to compatibility a Mac may not be allowed for some positions.
  • Windows or Mac OS: You must have at least 8G of RAM, 5GB of hard disc space available.
  • Windows OS: You must have a processor with a CPU mark of 2500 or greater.
  • Mac OS: You must have a core i5 processor or greater.
    

    Check Internet Speed
    

    Go to speedtestcustom.com to run a speed test to check your ISP speed and ping. Click the dropdown menu below the GO button and choose any server in Phoenix, AZ

    Check Computer Requirements
    

    Windows OS

• To find your total RAM and processor name
  • Press the windows key and the “R” key on your keyboard at the same time to launch the Run prompt
  • Type dxdiag and click OK
    
  • Click No for prompt to check if drivers are digitally signed.
• To check the CPU mark for your processor go to this website .
  
  • Type the name of your processor in the space provided (do not copy/paste).
  • The number in the first column is the CPU mark.

    Mac OS

• To find your total RAM and processor name
  • Open Apple menu and click About This Mac
    
  • Click System Report
    

    Installing Programs/Anti-Virus Requirement
    

    You will be required to install and use Company programs on your computer. Payment Card Industry (PCI) standards require you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while training or working. Note: When connected to the VPN anti-virus policies are governed by UHI. When not connected to VPN anti-virus policies are governed by the user.

    The following are not permitted due to compatibility, performance, security or other concerns:
    

• Using a mobile hot-spot, tethering, satellite ISP or similar.
• Using a compute stick, tablet or similar device.
• Windows XP or Vista operating system.
• A rental, rent-to-own or public computer/laptop.
• Working in a public place .
  
• A public internet connection.
• Running any non-work related programs on your computer while working.
  

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.