Research Coordinator

THE CHALLENGE

Our Research Coordinator will support our Researchers and Designers in planning and carrying out research studies with the goal of helping the Brand team build the world’s best organizer tools and attendee experiences. We’re informing huge parts of our product—including our core flows, pattern libraries and style guide.

Are you organized, resourceful, and interested in research? If so, we might have the perfect opportunity for you!

THE TEAM

The Eventbrite Brand team is a centralized, multi-disciplinary group of strategist, designers, researchers and makers, who work across product groups and functions. We are designing the future and the today of the Eventbrite brand through every interaction within and outside of the product. We are specialists within our individual products, as well as our areas of expertise. Partnering with Product Managers, Engineers and other functions, we conceptualize and craft designs for experiences that will define the success of our business and our brand for the future.

THE ROLE

We’re looking for someone who is interested in, and ideally knowledgeable about research participant recruitment practices, and has strong attention to detail to support our research efforts.

YOU WILL

Screen and recruit research participants for a variety of research studies
Write screener surveys and launch via email or through Ethnio
Identify possible research participants from user lists and survey responses based on study criteria
Manage study logistics, including scheduling participants, booking rooms, creating meeting invitations for stakeholders, and sending incentive payments
Create, manage, and distribute participant lists
Assist with technology set-up and note-taking during research sessions
Maintain a digital library of research projects and a master list of research participants

THE SKILL SET

1-2 years experience in coordinating tasks that support research activities, including: participant recruitment, scheduling, and communication
Detail-oriented, organized, resourceful, and able to work independentlyStrong interpersonal, communication, and collaboration skills
Proficiency with Google office productivity tools, including email, calendar, spreadsheets, word documents, and presentations
Interest in user experience research and design

BONUS POINTS

BS/BA in human factors, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or a related field
Familiarity with qualitative research methods
Experience setting up and analyzing usability tests on UserTesting.com
Passionate about live events

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of live experiences around the globe. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

FLSA Status: Exempt

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records