Remote Support Technician

Are you looking to start your career at a company that invests in your personal growth and sets you up for success?

The driving force behind Rocket IT is a deep desire to help people thrive. For us, that means that we strive for the highest possible good of our employees and their families, our clients and their employees, and for our community. We do this by acting as the IT department for local businesses and providing them the strategy and support they need. We’re looking for another member of our team, and that could be you.

Job Description

Remote Support Technicians help people be productive and happy with their technology by resolving a wide variety of support requests from Rocket IT clients. Working closely with the rest of the Help Desk team and utilizing state-of-the-art remote management tools, Remote Support Technicians also perform routine maintenance, remotely deploy desktop applications and updates, and provide front-line re­sponse to automated system alerts. This is not a telecommute or at home position.

Rocket IT has a strong culture based around our core values. We work and play by these values. They are:

Responsibilities

• Help people and organizations maximize IT uptime and performance
• Provide front-line remote support
• Document activities, steps to resolution and process improvements

Expectations

• Conduct yourself in a manner that represents our core values
• Bring your best
• Be an active team member through collaboration and support

Qualifications

• 4-year college degree (IT relevance preferred)
• 1-2 years IT support experience
• CompTIA Network+ or MCSA: Windows 7/8/10 a strong plus
• Other qualifications may apply

Our Culture

• Fun and relaxed environment
• Your growth is a priority
• Lots of opportunity

Being authorized to perform the role in the U.S. is a precondition to hire.