Remote Support Engineer – (Plano, TX)

Job Description – Remote Support Engineer (Plano, TX Office)

NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!

At NetScout Systems, we have an appreciation for knowledge. If you’re eager to apply your talent and drive, you will quickly discover that you can make a difference. We’re looking for highly skilled individuals with the ambition it takes to achieve quality results.

We are currently seeking a Remote Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide. This position would require you to report to our Plano, TX office daily.

Essential Responsibilities

Work with remotely with customers to troubleshoot and resolve complex product issues

Interface with our world-class support, development and SQA teams to identify and to resolve product issues

Utilizing NetScout’s Knowledge Management database, research & develop technical tips and solutions

Advise customer on network management best practices using NetScout product suite

Required Skills

Bachelor’s Degree in Computer Science/Network Security or equivalent discipline

Minimum of 5 years in network management supporting external customers

2 plus years in critical and managed customer care

Proven expertise in customer relationship and management

Network Management experience in Financial environment preferred

Experience working remotely, but cooperatively with HQ

Demonstrated ability to identify and resolve complex network problems

Cisco Certification (CCNA minimum, CCNP preferred)

Linux Certification (RHTC minimum)

Python scripting experience is preferred

Project Management Certification a plus (PMP)

Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)

VMWare Certification a plus

Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)

Ability to multi-task with strong attention to detail

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.

Requirements:
Education

Bachelors (or equivalent work experience)

Job Type

Full-Time

Location

US-Texas (TX), TX – Plano

Preferred Language

English

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.