REMOTE PROJECT MANAGER

PROJECT MANAGER

Eagle Creek Software Services is a CRM, BI, and eCommerce services firm and the largest dedicated provider of on-shore and rural sourcing services in the US. Eagle Creek Software focuses on implementing, upgrading and extending the useful life of CRM, BI, and allied technologies. People are attracted to Eagle Creek for our focus; for our success, (rapid growth since 1999); for the opportunity to work on the largest and most innovative projects in the US with Fortune 1000 clients; and for our reputation for high quality.

Position Description:

At a high level, the Project Manager Consultant will provide the following services:

Plan the Project:

o Plan the delivery of the overall project and its activities in accordance with the mission and the goals of the organization

o Develop new initiatives to support the strategic direction of the project/ organization

o Develop and implement long-term goals and objectives to achieve the successful outcome of the project

o Develop a project evaluation framework to assess the strengths of the project and to identify areas for improvement

o Develop proposals for the project to ensure the continuous delivery of services, production support and future release strategy to the rollout of the project to various business units across Andover.

o Facilitate the Agile process ensuring the remaining project scope of delivery towards the first go-live is agreed by all parties and appropriately planned out in a release plan.

o Maintain an overall roadmap visual of the project which incorporates the release plan.

o Maintain oversight of all project interdependencies, and highlight the likely critical paths in the program to the Andover Companies program manager.

Organize the Project:

o Ensure that project activities operate within the policies and procedures of the organization

o Ensure that project activities comply with all relevant legislation and professional standards, including internal and external auditor requirements

o Develop forms and records to document project activities

o Oversee the collection and maintenance of records of the project for statistical purposes per the confidentiality/privacy policy

o Support and initiate overall risk management throughout the course of the project

o Assist the Product Owner with continual backlog grooming

 Staff the Project:

o Recommend and support the implementation of a performance management process for all project staff/ teams (dates are met, deliverables achieved, quality metrics maintained)

o Ensure schedule adherence is met and balanced resourcing is maintained

Lead the Project:

o Communicate with staff and other stakeholders to gain support for the project and to solicit input to improve the project and to determine dependencies among project tracks

o Liaise with other managers to ensure effective and efficient project delivery

o Coordinate the delivery of services among different project activities to increase effectiveness and efficiency

o Facilitate sprint planning, retrospective meetings, and sprint demos

o Support the team with standards for User Stories and Epics, and ensure proper structure within JIRA

Control the Project:

o Ensure an appropriate agile process is adhered to which upkeeps a backlog of work in an industry acceptable format

o Ensure appropriate consistency across the teams in the use of Agile

o Write reports on the project for management and executive teams

o Communicate/ coordinate vendor agreements as outlined in contractual agreements

o Ensure led project tracks operate within the approved budget

o Monitor and approve all led budgeted project expenditures

o Monitor projections and report actuals and variances to the Executive Directors on a regular basis (monthly)

o Manage all project funds for led portions of the project according to established accounting policies and procedures

o Ensure that all financial records for led portions of the program are up to date and maintained

o Ensure all project reporting records for the led portions of the program are up to date and maintained

o Ensure financial reports and supporting documentation are prepared

o Provide required information to have invoices from vendors approved (audited by PM) and submitted for payment

o Identify and evaluate the risks associated with project activities and take appropriate action to control the risks

o Monitor the project activities on a regular basis and conduct an annual evaluation per the project evaluation framework.

o Maintain relevant metrics that help the team see how they are doing and support the Andover Companies Program Manager with status reporting

Position Requirements:
10+ years of consulting experience within the IT industry
5+ years of project management experience implementing web-based applications under Agile and Scrum methodologies
Experience managing/leading multiple teams on implementations of 10+ people with both onsite and offsite delivery models/components
Strong communication skills, with an ability to express complex business concepts in technical terms via presentations and written forms

Property and casualty insurance experience

InsuranceNow experience preferred

Required Skills

Required Experience