Registrar Office Assistant

The Registrar Office Assistant provides support to the SPS Registration Office, SPS students, faculty and staff.

Specific Responsibilities:

Customer Service

• Registration Office telephone coverage
• Answer questions regarding SPS registration processes and procedures.
• Collect, review, and date stamp all registration documents that are dropped off by staff, students and/or faculty.
• Answer phone calls in a professional and courteous manner.
• Greet constituents entering and calling the registration office with a service-oriented attitude and address inquiries with service excellence
• Construct and respond to email communications in a professional manner with strong writing skills, and in a timely matter.
• Follow up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.
• Recognize issues that have the potential to escalate and handle with keen business acumen.
• Check RO voicemails and return calls in a timely matter

Office Support

• Run daily reports
• Maintain daily Registrar email inboxes
• Maintain and organize files for RO leadership
• Organize and maintain unit-wide files and documents
• Serve as staff to the major assessment projects led by the RO leadership
• Maintain and coordinate the Registrar’s webpage updates w/schools webmaster.

Performs other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent skills as defined in job criteria.
• 1-2 years’ experience in customer service
• Demonstrable ability to use a variety of software and database systems; to adapt quickly to changing technology; and to assist with the automation of current processes.
• Ability to work independently on multiple tasks with a high degree of accuracy.
• Knowledge of FERPA (Family Education Rights and Privacy Act) regulations

Minimum Competencies:

• Administrative, clerical and customer service experience maintaining and updating paper and electronic files, monitoring data and content, processing transactions, word processing, and creating reports; solid desktop skills are desired.
• Proficiency in MS Office, especially Word, Excel, Power Point and Access database
• Solid written and verbal communications
• Ability to multi-task and prioritize to meet changing priorities
• Ability to work in a collaborative environment, participates in various teams and staff meetings, and contributes effectively to development and achievement of team goals.
• Ability to self-manage activities while working within a team-oriented environment toward team- oriented goals
• Adept with Adobe Suite, and Image Now
• Strong analytical and technical problem solving skills; Ability to adapt to professional culture that combines the traditions of higher education with the innovation of a fast-paced, entrepreneurial organization.

Preferred Qualifications:

• 2-4 years’ experience in customer service or higher education
• Bachelor’s Degree

Preferred Competencies: (Skills, knowledge, and abilities):

• Ability to work independently with a high degree of accuracy
• Experience with Oracle Student Database
• Proficiency in MS Office, especially Word, Excel, and Power Point
• Solid written and verbal communications

As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.