Receptionist – Full Time

Responsibilities

• Welcoming, registering and directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face
• Supporting inpatient bookings by entering inpatient/day cases onto computer system
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
• Undertake any other tasks that reasonably fall within the general nature and level of responsibility for this post

Experience

Experience of working on reception or in a similar environment

Knowledge and Technical Ability

• Basic knowledge of hospital systems (or similar), including processes and procedures
• High degree of accuracy and a methodical approach to workload
• Ability to work to tight deadlines

Skills and Behaviours

• Excellent organisation and communication skills
• Computer literate with good keyboard skills
• Good customer care skills with the ability to handle difficult situations

For full details please see the attached job description.

Reward

Salary: To be discussed at interviews

Hours: Shifts- between the hours of 8.00am – 8.00pm

We commit to our employees well-being through training, support and reward. We offer employees a market competitive basic salary and bonus opportunity as well as a comprehensive benefits package which includes contributory pension scheme, life assurance, private medical cover, wellness screening, eyesight tests, childcare vouchers, cycle to work gym membership, transport season ticket loans and a motivating workplace environment.

Other Key Information

A standard disclosure from the Disclosure and Barring Service or Disclosure Scotland will be applied for in the event of a successful application.

Closing Date for Applications

All applications for this vacancy should be received by Friday 4th May 2018