Receptionist

Job Title: Receptionist Department: Bodyshop

Job Status: Full-time/Non-exempt Reports to: Bodyshop Director

==================================================================================

Position Summary:

The primary responsibilities are answering phones, maintaining logs and provide administrative support as needed.

Essential Functions: (in order of priority & percentage spent on task)

• Answer incoming calls in a prompt, pleasant and professional manner. • Fax customer information to Customer Relations service. • Update Customer Sign In, Estimate, TPS, NTPS logs as indicated on form. • Maintain supply and support systems as requested ie: ensure copy machine drawer are fully stocked with paper, customer coffee area replenished and cleaned, stock water cups, etc. • Make customers feel welcome by promptly greeting them in a friendly, professional, and courteous manner both in person and on the telephone • Update ARMS and Hertz log with customer status. • Other administrative duties as assigned in support of the department needs.

Position Requirements: (this will be the KSA’s, education, experience)

High school diploma or equivalent. Must have an upbeat personality, be courteous, organized, professional, flexible and able to interact well with others. Must have good computer skills and the ability to learn our computer software program quickly. Must be able to handle several situations at once with poise and confidence, which includes assisting with customer’s, insurance company’s and staff’s needs.

Essential Physical Requirements:

Working Conditions:

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the Company. Employee is required to sign this document in the space provided below, acknowledging receipt and comprehension of this job description.