Receptionist

Prestigeous 5* hotel, wishes to appoint a Receptionist to join the Front Office Team. Reporting to the Front Office Supervisor or in his/her absence the Assistant Front Office Manager, you will be required to:

Co-ordinate and perform the Check-in of individual Guests and Groups

Introduction and Rooming of Guests on arrival.

Charging of sundry expenses such as Tickets, Postcards, Photocopies, Phone calls, Faxes, Internet etc.

Ensuring a valid method of payment is secured from every Guest upon check in

Continuous promotion and upselling of Hotel facilities and rooms

Booking and recommending of tours, restaurants and other services e.g. Spa bookings, theatre tickets, car hire, babysitting etc.

Ensuring thorough knowledge of what there is to see and do in and around Cape Town, in order to recommend to guests.

Co-ordinating laundry and dry cleaning requests.

Facilitating room-moves and ensuring that Opera has been updated accordingly

Handle reservations and reservation queries during busy periods, after hours & weekends

Coordinating all aspects of a Walk-in reservation.

Promoting all revenue outlets of the hotel

Co-ordinate and promote the Hotel Chauffeur service

Handling the Guest or Hotel vehicles if and when required

Relaying key information about Guests to other departments by means of Opera functions (Traces).

Enjoy anticipating and exceeding guest expectations

Coordinating all special requests

Prepare special gifting and amenities

Assisting in training of new staff.

Continuous and accurate update of Guest profiles

Ensuring both the Front Desk and Back Office areas are clean and tidy.

Has a thorough knowledge of the hotel and all services provided to the guest

SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS

Excellent written and verbal communication with people on all levels

Outstanding communication and interpersonal skills

Experienced in Property Management Systems, i.e. Fidelio Opera as well as MS Word, Excel

Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues alike)

Willingness to serve

A Hospitality Management diploma/degree will be advantageous

Experience in the hospitality and tourism industry preferable

Proficiency in the English command

Fluency (written and spoken) in a foreign language will be advantageous

Excellent organizational and planning skills

Strong administration skills

Have the ability to work under pressure and multi-task

Previous reception experience in a high end hotel property advantageous