Receptionist

Help USA Bronx, NY 10467 November 24, 2020 Information Technology

About HELP USA

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.

Position Overview

Supportive Services for Veteran Families (SSVF) provides outreach and case management services to Veterans and Veteran families who are homeless or at risk of becoming homeless. As Receptionist at SSVF, you’ll be the first person that our clients encounter when visiting or calling our program, and it’s critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of current or imminent homelessness. You’ll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.

Specific responsibilities will include:

Maintaining a neat, clean, and organized reception area.

Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.

Answering, screening, and forwarding incoming phone calls, and/or providing appropriate information to our callers.

Sorting and distributing incoming mail and maintain mail and other office supplies.

Maintaining client files and inputting limited data to the client database

Requirements

High School Diploma or equivalent required.

Demonstrated ability in receptionist duties.

Strong interpersonal and communication skills.

Computer literacy, particularly with Microsoft Office applications.

Ability to communicate effectively (i.e.: understand and be understood) in English.