Radio Support Analyst

The Radio Support Analyst provides primary or secondary support for coordination and monitoring of the radio systems utilized by the Sheriff’s Office. This position includes coordination of installation, maintenance, and repair of radio/microwave and associated peripheral equipment for the Sheriff’s Office and other related duties. This role acts as liaison between Maricopa County Sheriff’s Office and Office of Enterprise Technology – Maricopa County Wireless Systems and serves as a primary point of contact for Detention and Sworn personnel to obtain information and assistance for all radio system issues and planning.

Minimum education and/or experience:
High school diploma or GED; and one (1) year of work experience in communications or a closely related field. Post-secondary education may substitute for experience on a year for year basis.

Specialized training, certifications, and/or other special requirements:
Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver’s license. Training with the exception of Arizona driver’s license to be provided on-the-job: FEMA NIMS – IS100 and 700; OSHA training; ADP payroll training; PREA training. Prior to hiring, the Sheriff’s Office requires that all candidates pass a polygraph examination and an extensive background review.

Knowledge, skills, and abilities:
Knowledge of:

• Microsoft Office Suite applications including Access.

Skill in:

• Using standard office equipment, computers, and technology.
• Communicating technical information in verbal and written format as appropriate for the needs of the audience.

Ability to:

• Establish and maintain effective working relationships with all levels of the organization.
• Generate special reports and present data to Detention, Sworn, Finance, and Operations.

Preferred education and/or experience:
Associate’s degree in Computer Science or related field; previous experience in law enforcement radio communications and dispatch.

Working conditions:
Work occurs primarily indoors. Tasks require concentration and ability to handle interruptions and time pressures. Job includes team-oriented activities and interaction with all levels of county management and personnel as well as the public. Responsibilities require accuracy, ethical conduct and a professional demeanor.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work Environment:

• Indoors
• Frequently in bright lighting
• Rarely outdoors or in temperatures above 90 degrees
• Conditions may on rare occasions include confined area, stairs or ladders, high noise level, dim lighting, exposure to contagious diseases

Physical Environment:

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Bending/kneeling
• Lifting floor to waist twenty five (25) pounds
• Lifting waist to shoulder twenty five (25) pounds
• Lifting shoulder to overhead ten (10) pounds
• Carrying a weight of 10 (ten) pounds for a distance of 50 feet
• Pushing/pulling a weight of ten (10) pounds for a distance of 20 feet

Social Environment:

• Constant interruptions and time pressures
• Accuracy and attention to detail
• Frequently handling multiple or complicated tasks, changing tasks and/or unscheduled tasks
• Frequent high volume of work, decision making, concentration/vigilance,
• Frequent teamwork, working in close physical proximity with others
• Frequent public contact
• Conditions may rarely include emergencies, traumatic subject matter, dangerous environment
• Overtime/rotating shifts on rare occasions

• Oversees all radio systems to ensure proper operation.
• Tracks purchase orders including radio price quotes and monitors radio costs and budgeting.
• Schedules and provides training on radio equipment and radio system operation for new hires.
• Develops radio system statistical reports.
• Maintains office supplies for the Division.
• Maintains and tracks emergency use radios and ancillary equipment.
• Participates in new product selection and testing.
• Assists with division distribution of MCSO personnel statistics and monthly Management for Results (MFR’s) reporting.
• Communicates with county departments, police and fire agencies, vendors, state and federal offices and attends meetings in person or via telephone.
• Tracks radios, work orders, system issues, equipment issues, call boxes, in building coverage.
• Maintains accurate radio database for portable and mobile radios, radio replacement, posse & reserve radio inventory/replacement/approvals.
• Provides project management coordination and requests for proposals to include new MCSO buildings, P25 Radio system upgrade, upgrade of call boxes, Detention radio monitoring replacement, Talkgroup encryption, Radio Template development, In-building BDA (bi-drictional amplfier) radio coverage and system replacement.
• Frequency coordination including PSIC (Public Safety Interop Comm) sub-committee member, AZ SIEC (Ariz Statewide Interop Exec Committee), APCO (Association of Public Safety Offical), MTUG (Motorola Trunk Users Group), and local police, fire, state and federal agencies.
• Prepares summary reports on system performance, access IDs, equipment repair, and problem resolution.
• Be present at work site to perform all tasks as assigned and scheduled by supervisor.

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.