Project/Program Manager

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Project/Program Manager- Round Rock, TX

In this role you will be responsible for end to end management of customer facing field quality projects and programs leveraging cross-functional and global relationships, processes, and tools to deliver flawless execution. Requires heavy interaction with Dell Product Group, Customer Quality Management (CQM), Services Engineering, Segment Sales, Internal Dell services organizations (Service Parts, Dell Service Providers, Fulfillment Centers), and third party Dell Outsource Strategic Partners.

For each customer and program engagement, the project manager is accountable for developing, communicating and implementing a comprehensive and custom plan that manages cost, schedule, resources, parts, outbound and reverse logistics and the Customer Experience.

Role Responsibilities


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Supporting pre-solution efforts to determine effectiveness and viability of execution

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Leading end to end execution including capturing lessons learned and driving continual improvement

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Critical escalation management

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Following all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflow and deliverables

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Building and sustaining effective communications with all stakeholders involved in a project in an effort to maximize CE

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Monitoring project progress to ensure delivery is on-time and within budget

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Identifying real and potential project risks and implementing mitigation plans in a timely manner

Communicating project progress, risks, and financials to stakeholders/leadership

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Develops, plans, implements and/or participates in cross-functional projects and/or assignments to improve operational performance and ensure infrastructure support

Qualifications


Requirements


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Exemplary project / program management skills

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Excellent communication skills(verbal and written)

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Customer Focus a MUST

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Strong and proven experience in working cross-functionally

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Proven experience in managing complex services projects

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Must have a good understanding of client and server related services, processes and related project financials

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In-depth ability to assess, manage and remediate project risks

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8+ years relevant experience

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Work independently with minimal supervision

Preferences


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Bachelor’s Degree

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Dell is an Equal Opportunity Employer.
To learn more about our commitment to Diversity & Inclusion, visit:
Equal Employment Opportunity Policy Statement

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Job
Project/Program Mgmt

Primary Location
North America-US-TX-Round Rock

Shift
Day Job

Job Level
Individual Contributor

Organization
Global Services