Project Manager

Overview

Scope of Work

• Coordinating article development requests from the client with the technical writing team to help support a steady flow of work and optimize the team’s capacity.
• Anticipating needed clarifications for the technical writers to develop article drafts and working to obtain needed info (from client and product PMs).
• Reviewing and processing end-user satisfaction data provided by the client to identify and rank existing articles that need updates and/or improvements to raise the sat scores.
• Supporting the client with newsletter creation, business review presentation preparation, and other ad hoc inquiries as needed.
• Responding to ad hoc client inquiries via email or phone.
• Assisting the client with organizing thoughts, ideas and priorities for the extended team.
• Listening for and relaying opportunities for program solution enhancement.
• Helping the writing team to fine-tune the production workflows.
• Collaborating with the accessibility testing team at the Lionbridge office.

• Responding in a timely manner to any and all concerns that may arise during project.
• Being available during Pacific timezone business hours.
• Attending weekly calls with the technical writing team lead.
• Leading weekly status calls with the client and attending any other client calls and meetings required for successful execution of the program.

Experience and Skills

• Proven experience with managing technical content, ideally with an accessibility focus.
• Knowledge of technical writing industry standards.
• Knowledge of accessibility requirements for online content, common software accessibility features and common assistive technology.
• Working knowledge of XMetal authoring process and Visual Studio workflow an added advantage.
• Strong proof-reading skills.
• Proficient in Microsoft Office products, particularly Excel.
• Demonstrated ability in effectively providing excellent customer service.
• Able to communicate effectively with all levels of decision-makers and team members.
• A team player who works collaboratively with colleagues, management and all points of the organization.

Education and Qualifications

• The candidate must have 3+ years of experience in a similar role; experience in working with technology clients is an added advantage.
• Interest in and/or experience with developing content for an accessibility audience.
• Bachelor’s degree a plus.