Project Manager

We are seeking a seasoned software implementation project manager to manage

delivery of software projects for telecommunication and cable operators. The

candidate manages cross-functional teams at client sites, coordinates events and

tasks between vendors and customers, tracks project progress and manages the

client issue escalation path in a dynamically changing global software

environment. The position requires sound judgment, client-centric attitude,

ability to communicate software/solution value to customers, and the ability to

adjust promptly and efficiently to shifting priorities, demands and timelines

through analytical and problem-solving capabilities.

The candidate must be persuasive, encouraging and motivating, with the ability

to read communication styles of team members and customers from varied

backgrounds and countries.

Willingness to travel globally is required, sometimes without advanced notice,

in order to initiate projects and meet deadlines.

Responsibilities:
Define best practices, project scope, goals and deliverables that support

both customer and vendor goals in collaboration with senior management and

stakeholders.

Estimate the resources and participants needed to achieve project goals and

develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to customers, team members and

stakeholders in a timely and clear fashion.

Liaise with all project stakeholders on an ongoing basis.

Determine and assess need for additional staff and/or consultants required

for successful completion during the project cycle, through negotiation with

senior management.

Delegate tasks and responsibilities to appropriate personnel across multiple

departments.

Identify and resolve issues and conflicts within the project team.

Plan and schedule project timelines and milestones using appropriate tools.

Develop and deliver progress reports, proposals, requirements documentation,

and presentations.

Determine the frequency and content of status reports from the project team,

analyze results, and troubleshoot problem areas.

Proactively manage changes in project scope, identify potential crises, and

devise contingency plans.

Define project success criteria and disseminate them to involved parties

throughout the project life cycle.

Coach, mentor, motivate and supervise project team members and contractors,

and influence them to take positive action and accountability for their assigned

work.

Build, develop, and grow any business relationships vital to the success of

the project.

Conduct project post mortems and create a recommendations report in order to

identify successful and unsuccessful project elements.

Candidates *must* possess the following:
A minimum of 5 years of direct work experience in a project management

capacity, including all aspects of process development and execution.

Experience with Business and Operational Support Systems (B/OSS)

Experience delivering B/OSS solutions in Cable, Fiber or Telco environments

Strong familiarity with project management software, preferably Clarizen

Demonstrated experience in personnel management.

Fluency in Spanish and/or Portuguese.

Strong preference will be given to Candidates who possess;

Competent and proficient understanding of the Broadband environment, with a

working knowledge of current Internet technologies, including DHCP, DNS and

VoIP.

Working knowledge of current subscription services, High Speed Data, VOIP

and TV.

Working knowledge of order management and service fulfillment.

Fluency in Spanish and/or Portuguese.

Experience managing international projects

The following would be an asset;

Certification in project management.

University degree or college diploma in a related field (e.g. Computer

Software, Project Management, Electronic Engineering).