Project Analyst » EltasJobs

TransCore, (TRN) a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a full-time Toll System Analyst to join our Maintenance and Monitoring team in New York City, NY.

RESPONSIBILITIES

Perform trend analysis to provide reporting and to identify issues, or potential issues, which would lead to degraded system performance or revenue leakage.
Identify areas where enhancements would yield better results for our customers including procedural and production improvements.

Define, create and evaluate procedures and processes.
Assist the Project Manager with various tasks, Accounts Payable, Accounts Receivable, equipment procurement, and reporting.
Develop solution by preparing and evaluating alternatives that can improve efficiency.
Provide technical support regarding our products to our customers experiencing usage or performance based issues.
Troubleshoot technical issues and identify modifications needed to meet change requirements.
Produce technical documentation. Write technical procedures and documentation for the applications including operations, user guide, etc.
Participate in scheduled meetings with the management and MMC team to discuss progress and issues to be resolved. Progress/activity report on a weekly basis.
Assist in the creation of the system design and functional specifications for new development projects.

Assist as a liaison and facilitator between all business units to assist in addressing and resolving operations/software issues.

Properly document and escalate reported issues or enhancements as necessary.
Provide system and subsystem auditing on a regularly defined periodicity.
Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
SKILLS/ ABILITIES

Working knowledge of Windows Operating Systems and Microsoft Office applications.
Excellent customer service skills with a focus on attention to detail, and methodical troubleshooting.
Strong analytical skills and reasoning ability to identify solutions to technical issues.
Ability to effectively communicate technical information to both customers, when needed, and management in written and verbal form.
Attention to detail both in communications and monitoring requirements.
Ability to independently manage time and handle multiple tasks
Flexibility to work extra hours as required.
Desired: Bachelors Degree in Computer Science, Engineering or related discipline
EDUCATION AND TRAINING