Programmer Analyst

Job Description:
·

Call center/Helpdesk role

·

Resolution of issues incidents

raised by clients within SLA

·

Issue incident escalation to

respective support groups

·

Ticket creation, categorization,

prioritization

·

Incident resolution and ticket

closure

·

On call support for issues related

to laptop desktop application related issues

·

Problem Record creation and

reporting to Problem Managers

·

Assisting with Exchange, Outlook,

and Mailbox movement related issues

·

Virus scanning and troubleshooting

all basic components which help in system maintenance

·

Troubleshooting outlook issues like

configuration issues while configuring accessing emails, PST, Creation PST

files, tracking and retrieving data application related issues etc.

·

Software installations all application

related issues

·

Resolution of all priority incidents

based on first in first out basis

·

Shift work will be required.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Nov 23 2020

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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