Program Manager, Change and Impact Management

Google’s projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it’s your job to keep all the players coordinated on the project’s progress and deadlines.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google’s product portfolio possible. We’re proud to be our engineers’ engineers and love voiding warranties by taking things apart so we can rebuild them. We’re always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

Lead directly or indirectly and influence cross-functional technical and operations teams that do not report into the role and effectively manage multiple projects with competing priorities.

Assess ambiguous problem spaces, conduct impact analysis, discover key stakeholders and help teams identify concrete next steps to address change objectives, user pain points and mitigate lost productivity.

Design, implement and communicate change readiness best practices.

Consult with internal teams on technology overhauls and replacements, as well as help rollout new services and technologies.

Identify opportunities to make our change management processes more efficient and effective, whether through automation, process improvements or new tools. Assess the impact of changing business conditions on programs and pivot as needed to address emerging needs; build and maintain strong relationships with cross-functional teams across the company.

Qualifications

Minimum qualifications:
Bachelor’s degree or equivalent practical experience.

5 years of experience in operations or program management.

1 year of experience in a technical support role.

Experience with standard operating systems (Linux/Mac/Windows/Mobile) and networking concepts (DNS, DHCP, TCP/IP).

Preferred qualifications:
Experience with operating in and/or managing technical teams and systems in large scale enterprise environments.

Ability to learn a new business domain and to build subject matter expertise in a short period.

Ability to Interact with diverse technical and non-technical groups, spanning all organizational levels.

Project management skills; ability to succeed in vague or undefined project scopes and influence multiple teams with conflicting priorities and resources.

Excellent organizational, active listening, communication, leadership and customer service skills.