Program Coordinator

Alexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more.

As a Program Coordinator, you will work on programs that our product, engineering and most importantly, our customers rely on. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills. They will have the ability to work with minimal direction, the capacity to move quickly and be flexible while delivering high-quality results. Finally, they will be process driven and obsessed with high quality.

Primary responsibilities:

Manage day-to-day operations of the specific projects including logistics, scheduling, resource/equipment planning, staffing, and communicating directly with program customers.

Manage distribution and collection of project-specific assets for customer testing.

Own the logistics of distribution and collection of the assets, tracking the assets, and reporting on the program.

Address any customer service or technical questions from program customers and develop solutions that reduce the number of inquiries.

Lead small to medium projects related to improving existing processes or launching new projects.

Partner closely with other Program Managers and team members on protocol/process development for existing and future collections.

Continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.

Basic Qualifications

• 2+ years administrative experience and/or program management experience.
• Computer proficiency, experience with Windows-based office applications required.
• Bachelor’s degree.

Preferred Qualifications

• Detail orientation and experience balancing multiple tasks and deadlines.
• Strong organizational skills.
• Strong oral and written communication skills
• Excellent ability and methodology to troubleshoot and identify the root cause of issues
• Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
• Willingness to learn new processes and tasks in a growing and changing environment.
• Passionate about process improvements.
• Dedicated, self-motivated and dependable.

• Intermediate understanding of SQL.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation