Product Support Engineer

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Product Support Engineer supports the identification and development of the product offerings for the business, providing front-line product support to customers. This role utilizes modern computer-based hardware, software, and debug tools in the analysis and resolution of reported problems within manufactured hardware and software products; works with engineering, production, quality, and sales staff throughout the life cycle of the product to promptly analyze and resolve customer needs.

Essential Responsibilities:

The role plays a vital role as interface between the product line and the industry, both in terms of gathering intelligence from customer contacts and committee work as well as educating customers in the technical advantages of our technology and our products. Maintains familiarity with the design and operation of current and newly released products. Interfaces with current customers at all levels, as required, for the diagnosis and resolution of field failures or problems. Provides assistance to personnel where necessary to identify and resolve challenges arising during the production phase and subsequent field use of our products. Implements changes in hardware and/or software design and related documentation where/when necessary. Works with internal research and development personnel as required in implementing complex changes to existing products. Researches and recommends solutions for component availability/ reliability issues arising during the life cycle of the product.

Qualifications/Requirements:

Basic Qualifications
Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in electronics/avionics)

Eligibility Requirements