PRN PHO Receptionist #0529

Shift: Days, Monday-Saturday, as needed

Locations: Osage Clinic/St. Ansgar Clinic/Riceville Clinic

JOB SUMMARY

The Receptionist receives patients and visitors to the clinic. The receptionist is responsible for maintaining patient flow, scheduling appointments, forwarding phone calls appropriately, handling messages, filing/pulling charts, registering patients, and collecting time of service copays.

ESSENTIAL FUNCTIONS

A. Receives patients and visitors to the clinic.

B. Registers, verifies, and updates patient demographics in computer/records.

C. Pulls and prepares patients records for appointments, prints encounter forms.

D. Create new patient charts.

E. Schedules appointments for primary customer group.

F. Monitors incoming phone lines, routes calls and takes messages appropriately.

G. Demonstrates proficiency in filing all documentation, reports, and correspondence in medical records.

H. Obtains and releases medical records/forms as requested.

I. Retrieve and photocopy medical records as requested.

J. Collects payments at time of service.

K. Assists with reconciliation of fee tickets.

L. Maintain patient and organizational confidentiality.

M. Provides competent patient care to the above-indicated patient populations.

N. Supports and abides by all PHO departmental and safety policies and procedures.

O. Acts in a professional manner reflecting the mission, philosophy and values of Mitchell County Regional Health Center and Mercy Health Network.

P. Performs other responsibilities as requested by Senior Director of PHO Clinics, Clinic Reception Supervisor, and/or Senior Administrative Team.

Q. Demonstrates Guiding Behavior Expectations in all interactions with all parties.

R. Regular and reliable attendance is expected.

ADDITIONAL FUNCTIONS

A. Receptionist is required to maintain all medical records between all sites.

B. Attends departmental/PHO inservices and meetings as required or requested.

C. Assists in CQI activities and process improvements.

POSITION QUALIFICATIONS

A. Education:

1. High school diploma or equivalent is required. Knowledge of medical terminology required or the completion of a medical terminology course in the first year of employment.

B. Experience:

1. Six months of office experience, preferably in ambulatory setting such as a medical office.

2. Typing/Computer experience is preferred.

C. Special Skills & Aptitudes:

1. The ability to deal effectively with a wide variety of people is required.

2. Detail oriented, ability to multi task and able to organize work with frequent interruptions.

3. The ability to maintain a high degree of confidentiality.

4. Ability to work with people in a courteous manner

ESSENTIAL PHYSICAL/COGNITIVE REQUIREMENTS

A. Must be able to change positions from sitting, standing, reaching, bending, walking, and stooping very frequently.

B. Frequent lifting and carrying of 10-20 pounds.

C. Must be able to communicate verbally.

D. Must be able to stand/sit for long periods of time.

E. Must be able to bend or reach overhead frequently.

F. Must be able to perform detailed tasks while being continuously interrupted and be able to change work priorities.

G. Must be able to hear well.

H. For a complete list of the physical/cognitive requirements, please refer to the Working Conditions and Physical Demands Worksheet. The original will be maintained in the Human Resources Department and a copy in the PHO Department.