Private Events Operations Coordinator

Job Title

Department

Private Events

FLSA Status

Non-exempt

Job Purpose

The Private Events Coordinator supervises, organizes and executes private events.

Essential Job Functions (Duties & Responsibilities)

1. Maintains clear and open communication with Events team regarding events and fosters positive communication between departments to coordinate event and guest needs

2. Uses Gather to enter and edit event information

3. May assist with coordinating store wide events, promotions and partner events

4. Supports inventory process of service ware and linens

5. Collects information for and creates private event materials, including, but not limited to: tasting notes, recipes, menus, informational sheets, branded folders, and maps.

6. Serve as a point of contact between front of house and back of house during events

7. Helps maintain daily tasks including but not limited to cleaning event spaces, assigning daily side work to floor staff to ensure events/classes are ran efficiently, and assisting with service

8. Responsible for resolving customer complaints with the food or service, as needed

9. Training new event servers in service styles and standard operations procedures, including safety and sanitation expectations

Minimum Qualifications

Ability to work evenings

Minimum of 2 years of experience in hospitality

Knowledge of food, beverage and service standards

Interest in Italian food and wine

Detail oriented

Able to oversee the front of house staff while interacting with guests

Communicates at a high level of professionalism

Motivated self-starter and team player with demonstrable decision-making and customer service skills

Must be able to prioritize and handle many projects at one time, with a strong work ethic and effective resource management