Premium Seating Service Manager

Sales, Service, & Marketing: Premium/Suite Service

Premium Seating Service Manager – Utah Jazz (Salt Lake City, UT)

Job Summary:
The Premium Seating Service Manager will build and strengthen authentic relationships with the premium seating account base through ongoing strategic communication (in-person, phone and e-mail) and the creation and implementation of individualized service plans.

Primary Duties:
Deliver service that is personal, creative, timely and exceeds client and organizational expectations

Assist in renewal, upgrade and add-on processes for assigned accounts to meet and exceed individual, departmental and organizational goals

Field, resolve and document various client requests and concerns utilizing the highest standard of customer service

Demonstrate a positive attitude, support company initiatives with peers and customers and embrace change. Show tenacity and resilience.

Assist in the development and implementation of customized programs, benefits and events for premium seating account base, including working at Utah Jazz games, Salt Lake Bees games, and Vivint Smart Home Arena events

Support the broader sales, service and marketing functions and objectives of the organization

Maintain detailed records in CRM to support sales efforts as defined by the organization

Work closely with team and arena departments (i.e., food and beverage, parking, facility operations, ticket sales, game operations, marketing, corporate partnership) to ensure world class entertainment experiences for premium seating account base and other guests.

Achieve minimum touch point, customer satisfaction surveys and other engagement metrics that are established

Other duties as assigned

Be a student, be a teacher, be a leader

Be a good teammate, contribute positively to a winning culture, and be respectful.

Demonstrate world-class customer service and if you don’t directly interact with the customer, support those that do

Protect the legal, financial, and moral well being of the company

Exemplify the Larry H. Miller Group of Company values

Qualifications:
Bachelor’s degree or the equivalent training and experience.

Minimum of two years customer service or hospitality industry experience working with premium clients. Team sport activation or related sports marketing experience preferred.

Proven ability to establish rapport with others and build strong interpersonal relationships.

Needs to be a positive team player who is detail oriented, self-motivated, flexible, energetic, outgoing, and resilient.

Must possess exceptional communication skills and the ability to effectively handle conflict management.

Must be analytical and possess creative problem solving and decision-making skills. Ability to organize and prioritize workload in a fast-paced environment.

Strong technology skills; proficient in Microsoft applications: Word, Excel, Access, and Outlook. Knowledge of inventory management software and CRM a plus.

Able to work flexible schedule when required; Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary

Physical Requirements:
This person must be able to communicate and express themselves both written and verbally.

This person must be able to observe, inspect, estimate and assess.

The person must be able to sit or stand for long periods of time.

This person must be able to lift 20 lbs.