Premier Field Engineer

What do you think of when you hear Microsoft?

We believe in passion, inspiration, collaboration, innovation, and it is our employees who make this happen. At Microsoft, we are changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together.

Are you interested in helping customers to achieve more? Are you passionate about technology? Do you like complex challenges?

If you love to be continuously learning something new, and it makes your day when customers and colleagues thank you for your help, this may be the career opportunity for you.

OVERVIEW: Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security and preservation of our nation’s interests are critical to the safety and prosperity of the United States. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers’ objectives through our products and services. Microsoft has seen a striking growth in the adoption of Microsoft solutions both in the commercial and government space.

Microsoft Services is looking for a Senior Premier Field Engineer (PFE) with extensive Microsoft Identity Management expertise.

Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of extraordinary people who deliver elite services with partners, earning customer confidence, trust, and dedication by improving the overall customer experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.

You will deliver:

•Timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

•Utilize knowledge of the customer environment to resolve issues in a timely manner.

•Handle blocking issues and cases to ensure the most effective resolution of all issues.

•Develop and implement strategies for providing planned support resulting in fewer incidents, increased availability, or accelerated deployments.

•Develop relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction.

•Partner with the Technical Account Manager and Delivery Service Executives to effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management.

•Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other’s goals.

•Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

•Participate in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers.

•Assist with delivery of supportability reviews for your customers.

•Write technical articles for the Knowledge Base and white papers.

Requirements:

•A 4-year technical degree or equivalent work experience.

•5-7 years of experience in technical support in an Enterprise environment.

•Practical, hands-on experience in investigating interactive computer network exploitation cases, especially in performing live response.

•Excellent understanding of Windows internals and where trace evidence can be found.

•Experience with IPSec, Networking, PKI, and Multifactor Authentication.

•Solid understanding of common exploitation tools, tactics, and procedures.

•Familiarity with determined adversaries and how malicious software persists on victim systems.

•Security Identity Services.

•Solid understanding of Active Directory.

•Active Directory Federation Services / Lightweight Directory Access Protocol.

•Security Assertion Markup Language.

•Power Shell scripting and automation.

You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired.

You are a U.S. Citizen and have an active U.S. Government Top Secret (TS) security clearance with access to Sensitive Compartmented Information (SCI) and willing to undergo CI Poly. The position will require travel to customer’s site(s). You should be able to start within 30 days of offer acceptance.

Microsoft is an equal opportunity employer. You will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.