PC Technician

Job description

The PC Technician’s role is to support and maintain in-house Windows-based computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The successful candidate will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This position reports to the IT Manager.

Responsibilities

Work with end users to identify and deliver required PC service levels

Consult with, and provide training and support to, end users and staff on computer operation and other issues

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions

Provide Infrastructure support including Network, Active Directory and Outlook/Exchange

Receive and respond to incoming calls and/or e-mails regarding PC and/or hardware problems

Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment

Accurately document instances of hardware failure, repair, installation, and removal

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs

Support development and implementation of new computer projects and new hardware installations

Maintain up-to-date knowledge of hardware and equipment

If necessary, liaise with third-party support and PC equipment vendors

Skills

Minimum 2 years’ experience with PC Support

Some Microsoft or CompTIA Certifications recommended

Experience with Windows 10, 8.1 and 7 Operating Systems

Good technical knowledge of network and PC hardware

Hands-on hardware troubleshooting experience

Extensive equipment support experience with Microsoft products

Working technical knowledge of current network protocols, operating systems, and standards

Ability to operate tools, components, and peripheral accessories

Able to read and understand technical manuals, procedural documentation, and OEM guides

Ability to conduct research into PC issues and products as required

Effective interpersonal skills and relationship-building skills

Strong written and oral communication skills

Ability to present ideas in user-friendly language

Understanding of the organization’s goals and objectives

Self-motivated, directed and keen attention to detail

Analytical and problem-solving abilities

Ability to effectively prioritize and execute task

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation