PC/LAN Technician

The PC/LAN Technician provides PC desktop support to employees of the Clerk of the Superior Court and our external agency customers. This includes installing, configuring, and supporting PC hardware and software, laptops, printers, scanners, and other peripheral equipment. This also includes maintaining detailed inventory records, managing requests and assignments using an incident tracking system, and providing end user technical assistance.

Minimum education and/or experience:
High school diploma or GED and three (3) years’ PC desktop support experience, which includes performing PC and network maintenance and providing technical support activities in a Microsoft Windows 7 and Office 2010 environment.

Specialized training, certifications, and/or other special requirements:
Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver’s license.

Knowledge, skills, and abilities:
Knowledge of:

• Current specifications and capabilities of personal computers, local area networks (LAN), and PC hardware and software (intermediate or above).
• Data communications and electronics terminology.

Skill in:

• Providing professional and courteous customer service.
• Effectively managing time within a dynamic technical environment.

Ability to:

• Resolve a variety of problems relating to client PC hardware, software, and peripheral equipment.
• Comprehend complex technical materials and understand basic diagrams.
• Identify potential service level problems before they occur and assist in implementing solutions.
• Understand and follow moderately complex oral and written instructions.
• Manage and maintain files, as well as inventory of computer technology and equipment.
• Verbally transmit accurate information and facts using the proper level of detail to ensure understanding by others.
• Write in a clear, concise and organized manner, using the most suitable format for the material or information.

Preferred education and/or experience:
Associate’s degree or higher in Computer Science. Advacned PC desktop support experience, which includes performing PC and network maintenance and providing technical support activities in a Microsoft Windows 7 and Office 2010 environment. Experience with Dell hardware, HP printers, Kodak scanners, and PC imaging technology.

Preferred training, certifications and/or other special requirements:
Advanced proficiency with Microsoft Windows 7, Microsoft Office 2010, and TCP/IP networking. Proficiency with CompTIA A+ and/or Network +.

Working conditions:
Mostly office setting in high volume, fast paced environment with customer service interaction. Requires intermittent periods of sitting while completing computer activities. Ability to lift equipment up to 25 pounds and carry, push or pull a distance of 50 feet. Requires travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business.

• Troubleshoots and resolves hardware problems including PCs, monitors, printers, scanners, and other peripheral equipment.
• Troubleshoots and resolves software problems including software installations, updates, and maintenance of in-house and off-the-shelf applications.
• Works with help desk staff and incident tracking software to prioritize and manage support calls.
• Manages priorities with respect to support calls and scheduled installations of hardware and software to ensure timely completion of requests.
• Works directly with customers to resolve computer problems or to refresh computer equipment.
• Maintains a high level of communication with customers and management with respect to handling and resolving support calls.
• Troubleshoots LAN connectivity problems while working with other staff as necessary.
• Reports all major problems to Supervisor and/or Technical Support Manager.

The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.