PATIENT COORDINATOR I – CALL CENTER

The Mount Sinai Health System

Do you have what it takes to wear the badge?

The Mount Sinai Health System’s commitment to excellence extends beyond delivering world-class health care. The System’s ongoing success is dependent upon our highly motivated, nonclinical professionals working to improve business operations. Our leadership team is driven to provide exceptional service by cultivating a workforce that is dedicated to upholding Mount Sinai’s mission of delivering innovative, breakthrough medicine with compassion and integrity.

Are you ready to discover the world of limitless possibilities that comes with wearing the badge? Explore more about this opportunity and how you can help us write a new chapter in our story of unrivaled patient care!

What You’ll Do:Duties and Responsibilities:
1. Answer 70-100 patient calls per day in a fast paced call center.

2. Maintain Excellent customer service

3. Maintain excellent attendance.

4. Greet patients via telephone, and schedule appointments for them while also updating their insurance/demographics in the practice management system.

5. Assure that physician accepts insurance that patients present with. .

6. Communicate with appropriate front end staff an report any escalations to ensure the patient has a positive experience during the scheduling process.

7. Process/update HIPAA-related paperwork and other institutional forms as necessary.

8. Collect or retrieve referrals or insurance authorizations as required.

9. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

10. May perform simple other task within the call center

11. Answer phones for practice and schedule appointments

12. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

13. May initiate reminder phones calls for next day appointments.

14. Performs other related duties

Qualifications:Education:
High School graduate/GED.

Experience:
1. 1 year call center related experience (high call volume)

2. Must have a minimum of one week training on-site which will be provided by practice.

3. Preferred experience in a call center or medical office setting, utilizing a computer system for physician scheduling and tracking

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is committed to the tenets of diversity and workforce that are strengthened by the inclusion of and respect for our differences. We offer our employees a highly competitive compensation and benefits package, a 403(b) retirement plan, and much more.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans