Patient Advocate (Front Desk/Care Coordination)

Must be available to work on weekends if needed.

Preferred Qualifications:
Bachelor’s Degree

1 year of progressive work experience in a medical setting

Proficient in Window based computer program

Duties:
Maintain HIPAA compliance.

Schedule patient appointments based on patient’s need and scheduling policies and communicate with health care team regarding scheduling issues.

Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.

Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.

Display sensitivity to patient needs.

Able to handle a fast paced environment with routine changes to workflow.

Provides excellent customer service.

Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.

Maintain daily cash balancing and reporting.

Obtain medical information from patient and enter in electronic record.

Obtain payor source information and verify insurance eligibility.

Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.

Fill out excuse forms per provider request for patients after they are seen.

Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).

Assist patients who have difficulties completing paperwork or understanding information.

Serve as a continuity figure to patients.

Responsible for department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.

Attains all agreed to goals and objectives within specified time frames, as part of the Clinic’s overall mission.

Responsibly follows the Clinic Exposure Control Plans/Bloodborne and Airborne Pathogens.

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

All other duties as assigned.

We offer competitive salary, benefits (including medical, dental, vision), retirement, PTO, and recognize 9 paid holidays.