Patient Access Specialist Lead

Under general supervision of the Patient Access Supervisor the incumbent will be expected to be versatile in all areas of responsibility and accommodate numerous situational types in difficult areas including, but not limited to: Bed Control, Inpatient, Urgent Care, Pediatrics Urgent and Emergent care, Emergency Department, Psychiatric Emergency Services, and Insurance Verification/Authorization. Ability to promote positive customer service in a high stress 24/7 environment. Acts as a Lead in supporting Admissions registration staff in collecting comprehensive demographic and insurance information required for facilitating timely and accurate billing of patients presenting for services. Lead employees’ duties: may supervise and process patient valuables in the absence of the supervisor, performs cash handling, performs Quality assurance audits and communication of changes in policies, procedures and processes. Trains new hires as wells as makes recommendations for re-training. Ability to resolve patient complaints and communicate in a professional and customer focus based mannerism. Required to represent Admissions Leadership and support departmental financial, collection and QA initiatives.

Minimum Qualifications

Education: Graduation from high school or possession of a GED certificate required.

Experience: Typically, three years of clerical experience.

Knowledge, Skills & Abilities: Bi-lingual skills a plus. Excellent telephone and critical analytical thinking skills, with an emphasis on customer service. Must pass Windows XP and typing test (25wpm). Ability to work with the public explaining policies and procedures in a hospital setting.The position requires availability to work on holidays and weekends in order to accommodate 24 hour, 7-day-per-week operation which includes flexing hours to stay late or come in early is required.

Certificate/License/Registration: CHAA All Certifications and Licenses required for this job must be kept current as a condition of continued employment.

Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation.

As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.

Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

“Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”